Why do I have a daily outbound limit? I bought the...
# support
b
I created an account am developing and now my calls are failing due to daily limits. how to i fix this?
v
@Benjamin Drury I'm glad to hear you're developing with VAPI! If you've reached your daily limits, you have a couple of options to resolve this: 1. **Upgrade Your Plan**: You can choose to upgrade to a higher tier plan that offers more daily usage if you find that your current limits are not sufficient for your development needs. 2. **Wait for Reset**: If you're not ready to upgrade, you can wait for the daily limit to reset, which typically happens at midnight UTC. 3. **Review Your Usage**: It might be helpful to review your usage patterns to ensure you're using your resources efficiently. Perhaps there are ways to optimize your calls to stay within the limits. If you need to upgrade your plan or review your current usage, you can do so through your dashboard. If you require further assistance or have specific questions about your account, please ask support for more info on this.
You can continue this conversation by mentioning me in the message.
b
okay i will use one from twilio directly. How do I unsubscribe to the one I bought within VAPI?
s
You need to purchase number from Twilio, this limit is imposed by Twilio. I can do the refund for the number share your orgId and phoneNumberId.
Let me know how it goes.
b
perfect, I got the number from twilio!
thanks so much!
g
@Shubham Bajaj quick question, is there a way to tell which phone numbers we've purchased from VAPI has been affected by this limit imposed by Twilio? Found two last night in one of the organizations, want to see if there's a quick way via the UI or otherwise to see which other phone numbers have been affected. Thank you
s
All of the number purchased from Vapi has 10 outbound calls a day limit applied.
g
Interesting since when has that been the case? Always or is this a newer thing
s
It is imposed recently becase twilio sent out an letter regarding misuse of outbound calls.
g
Gotcha makes sense. Do you have the date by chance for when it was imposed?
s
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