Does vapi have this capability that's in retell? I want to use one agent to handle multiple clients. I want the agent to be able to identify the caller and look up their information at the start of the call. https://cdn.discordapp.com/attachments/1304576894481600583/1304576895026855996/Screenshot_2024-11-08_at_4.39.58_PM.png?ex=672fe569&is=672e93e9&hm=09e8842e1d16deefbd008a1d18fc8febb90639ea9f8772884b4cd73f3c347bbe&

@Bishop Yes, VAPI does offer the capability to handle multiple clients with a single agent. With VAPI's multilingual support and custom LLM (Large Language Models), you can create an intelligent agent that can identify callers. The system can be set up to look up caller information at the start of the call by integrating with your existing CRM or database to fetch the relevant details. To implement this, you would typically use the VAPI Web SDK to manage real-time call functionality. You can integrate caller identification and information retrieval into the call flow, ensuring that when a call is initiated, the agent is provided with the caller's information. If you need assistance with setting up this feature or have any specific questions about implementation, please let me know, and I can provide more detailed guidance or direct you to the appropriate resources.

yes more details please

Hey @Bishop yes Vapi has better capability, to know more about you can start from the following videos https://docs.vapi.ai/community/inbound and then later continue with other videos in the same section.

please check dms