Can you please let me know if the bot can dial an extension after transferring the call? For example, first I want to transfer the call to 111-222-3333 and then dial the extension 444.

@Dhina The bot is designed to transfer calls to a forwarding phone number, but the functionality to dial an extension automatically after transferring a call is not specified in the current context. However, this could potentially be implemented with additional programming or by using a phone system that supports such a feature. If you need this functionality, it would be best to consult with the support team to see if it's possible to customize the bot's capabilities to meet your requirements. Please ask support for more info on this.

Can you please help me with transfering call and then dialing the extension.

Hey @Dhina your required to pass extension along with destination in the required property and it will work. https://cdn.discordapp.com/attachments/1304569617871798406/1305505623214915674/Screenshot_2024-11-11_at_5.42.48_PM.png?ex=6733465b&is=6731f4db&hm=66d6737058d3e7d5f5fe7b0e1852ba4450e40bd823e12549b20e48128e8ac951&