Hi Team, We are experiencing an issue where the customer bot call is being transferred to another phone. However, the call only rings once and is then disconnected, according to customer reports. Issue Description: • Transfer Behavior: When the customer bot transfers a call to a specified destination phone, the call rings once and disconnects. • Customer Claim: The customers report that the call is being disconnected after a single ring. Request: • Callback or Notification: We would like to know if there’s a way to receive a response or callback notification if the destination call is not answered or is disconnected. • Agent Communication: This notification would allow us to inform our agents that the call was not picked up and give them the option to offer the customer a callback.

@saj kamal Hello, Thank you for reaching out with your issue. I understand how important it is to ensure that transferred calls are handled correctly and that your agents are informed about the call status. To address your request: 1. **Callback or Notification**: Yes, VAPI does provide a way to receive a response or callback notification if the destination call is not answered or is disconnected. You can set up event webhooks to notify your system when certain call events occur, such as 'call completed' or 'call failed'. This way, you can receive real-time updates about the call status. 2. **Agent Communication**: Once you receive the notification, you can implement a logic in your system to inform your agents about the unsuccessful call transfer. Your system can then prompt the agent to offer the customer a callback option. Would you like assistance in setting up the event webhooks for your VAPI application, or do you need further information on how to implement this in your system?

I need further assistance in getting this setup, can you teach me how to implement this in twilio

Hello brother, if you don't mind... I can help you with this... If vapi didn't later reply

Yes please, can you help @Pen 💻

Sure, can we chat in DM

Hey @saj kamal as i can see in the logs call was transfered, can you check in your twilio logs what's logged over there?

logs

🔵 04:21:58:235 Live Call Manager Ending...(assistant-forwarded-call)