Subscription Not Active. Status: past_due
# supports
Ste_k
11/09/2024, 9:02 PMMy card did bounce some payments but I’ve cleared it now and it’s still saying account not active. Please fix.
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Vapi
11/09/2024, 9:04 PMmessage has been deleted
Vapi
11/09/2024, 9:04 PM@Ste_k
I'm glad to hear that you've cleared the issue with your card. Let's get your account status updated. To assist you further, could you please confirm if you have already attempted to reactivate your account through the appropriate channels, or if you need guidance on how to do so?
Vapi
11/09/2024, 9:04 PMYou can continue this conversation by mentioning me in the message.
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Shubham Bajaj
11/11/2024, 12:18 PMHey @Ste_k can you share the orgId?
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Ste_k
11/12/2024, 6:16 AMHey @Shubham Bajaj I've just dm'd you the OrgID.
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Shubham Bajaj
11/12/2024, 3:40 PMHey @Ste_k can you please try now?
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Ste_k
11/12/2024, 9:04 PMHi @Shubham Bajaj thank you it is working now