Hi Vapi Support Team, I hope this message finds you well. I am currently using the following code to create transfercall tool to transfer calls: { "type": "transferCall", "destinations": [ { "type": "number", "number": "+12092316035", "message": "I am forwarding your call. Please stay on the line." } ], "function": { "name": "transferCall", "description": "Use this function to transfer the call to the specified destination.", "parameters": { "type": "object", "properties": { "destination": { "type": "string", "enum": [ "+12092316035" ], "description": "The destination to transfer the call to." } }, "required": [ "destination" ] } }, "messages": [ { "type": "request-start", "content": "I am forwarding your call. Please stay on the line." } ] } This code works great for forwarding calls, but I am looking to add the warm transfer functionality. Specifically, I want to add a feature where a message is sent to the receiving agent before the call is transferred. For example, a message like: "Hi, we have customer [First Name] and they pay $[Monthly Bill] a month. Can you provide them more info?" Can you please guide me on how to integrate the warm transfer feature into my existing code? Based on your documentation, I understand there are different modes like "warm-transfer-with-summary" or "warm-transfer-with-message." Could you help me understand how to implement this functionality, and if possible, provide an example that would fit seamlessly with my current setup? I would greatly appreciate your help!

message has been deleted

Getting error

Hey @Ch Adeel check this and let me know if you have any questions.

ts
{
  "type": "transferCall",
  "messages": [
    {
      "type": "request-start",
      "content": "I'll transfer you to someone who can help."
    }
  ],
  "destinations": [
    {
      "type": "number",
      "number": "+918936850777",
      "description": "Transfer the call",
      "transferPlan": {
        "mode": "warm-transfer-with-summary",
        "summaryPlan": {
          "enabled": true,
          "messages": [
            {
              "role": "system",
              "content": "Please provide a summary of the call."
            },
            {
              "role": "user",
              "content": "Here is the transcript:\n\n{{transcript}}\n\n"
            }
          ]
        }
      }
    }
  ]
}

@Shubham Bajaj I want to add this message "Hi, we have customer [First Name] and they pay $[Monthly Bill] a month. Can you provide them more info?" our vapi agent will say this to our human agent

Hey @Ch Adeel can you help me exactly where you want to use this as firstMessage, during the call, in call analysis?

I want to use it during the call transfer so the first message which our agent will say will be "hold on the line while I'm transferring your call" and when the call is transferred I want the ai agent to say this message "Hi we have a customer..." So I'm not sure where to add this message

Hey @Ch Adeel yes you can use it will transferPlan and it will work.

If you don't mind can you add this message in above code and provide it to me I don't know how to troubleshoot the code

Hey @Ch Adeel try using this:

@Shubham Bajaj Thank you so much I'm will try this one and then let you know

Hey @Ch Adeel you cannot edit the tool name from dashboard now, instead delete the old tool and create a new tool with name of your choice.

json
{
  "type": "transferCall",
  "destinations": [
    {
      "type": "number",
      "number": "+12092316035",
      "transferPlan": {
        "mode": "warm-transfer-say-message",
        "message": "Hi, we have customer {{firstName}} and they pay ${{monthlyBill}} a month."
      }
    }
  ],
  "function": {name: "<insert-tool-name-here>"}
}

TIP

Do not use tool call name

transferCall

Ok thanks let me try this one

hey @Ch Adeel can you share the recent call id?

@Shubham Bajaj Sure sir

logs

🔵 17:26:29:559 Transferring Twilio Call...TwiML:+12092316035 Hey @Ch Adeel the message is being spoken out to the user as you can see in the logs, the variables are not replaced because you didn;t provded any assistant overrides. What you can do is try this mode:

warm-transfer-wait-for-operator-to-speak-first-and-then-say-message

Check these videos https://docs.vapi.ai/community/inbound

Hey @Shubham Bajaj this is an outbound calling agent I am passing only the first name from make.com into the assistant but for the variable like {{current_bill}} I want it to get that from call transcript. How can I do that?

Hey can you give an example?

@Shubham Bajaj It is still not working sir I am not sure how to set assistant overrides

Have you read the doc?

Yes I read that but I'm not fimiliar with coding that's why unable to understand

Can you join discord OH today for live vapi tech support?

When it will be live?

Hello, @Shubham Bajaj Thanks for your guidance I appreciate that. You can close this ticket now.

I’m facing a similar issue. I know how to set variables but the code I’m using seems to result in a disconnect. What did they share with you on this topic to fix?

@Shubham Bajaj could you support me with the same issue?

@Seygi please create a new #1211483291191083018 ticket and ping me over there.