I'm facing an issue with an outbound call. It's sh...
# supportm
Malya
11/10/2024, 8:33 PMCall ID: 07208151-c4a5-4c4a-a20e-085068edcb7e
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Vapi
11/10/2024, 8:35 PMmessage has been deleted
Vapi
11/10/2024, 8:35 PM@Malya
Please provide more details or context regarding the Call ID you've mentioned. How can I assist you with it?
Vapi
11/10/2024, 8:35 PMYou can continue this conversation by mentioning me in the message.
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Malya
11/10/2024, 8:39 PMI've set everything as per the instructions, created trial us number in twilio, added my personal phone number in "outbound phone number" field, but it still not calling.
https://cdn.discordapp.com/attachments/1305269174553153567/1305270667100295319/CleanShot_2024-11-11_at_00.36.232x.png?ex=67326b89&is=67311a09&hm=479790a4e8a474f166cda47c65daa527f08abb83103f69a9cd94ad05f625258e&
https://cdn.discordapp.com/attachments/1305269174553153567/1305270667834560512/CleanShot_2024-11-11_at_00.39.092x.png?ex=67326b89&is=67311a09&hm=289437e3b64615db50e26a98bf68ce4641a5e2684b03ce80292d5264a186896a&
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Shubham Bajaj
11/11/2024, 12:29 PMHey @Malya can you please try again now?
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Malya
11/11/2024, 8:28 PMHey @Shubham Bajaj I've tried again today, but no luck.
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Shubham Bajaj
11/12/2024, 3:52 PMHey @Malya If your using number purchased from Vapi then I suggest purchase the number from twilio and I will do the refund. If it's purchased from twilio then you have to check with them because calls are not connected by their as per your shared call id.
logs07208151-c4a5-4c4a-a20e-085068edcb7em
Malya
11/12/2024, 7:15 PMNo I've purchased the number from Twilio not Vapi
Malya
11/12/2024, 7:15 PMSure let me check it with them
Malya
11/13/2024, 7:32 AMThanks a lot it worked, problem was from twilio side!