My wallet ID is 304a1fb9-f9ac-4f8d-adc1-70a3835e7e99 I have auto-reload on, and even though the reload went through it still froze the account https://cdn.discordapp.com/attachments/1305625697665945791/1305625698442153994/CleanShot_2024-11-11_at_13.09.322x.png?ex=6733b62f&is=673264af&hm=033b8f9458f25162fbbf1c02b0a108a4d7403e999b45a2ff7a1bbbc1b38ea809&

@Maclean I'm sorry to hear that you're experiencing issues with your account. Let's try to resolve this as quickly as possible. Could you please provide me with more details about the problem? Specifically, I need to know the exact error message you're receiving or the behavior that indicates your account is frozen. This will help me assist you better.

Hey @Maclean try now, the status has been changed to active.

fixed