Pricing problem
# supportn
NicxOp1
11/11/2024, 8:12 PMmy account was frozen and it consumes more money than expected, on the call logs can see that i didn't make a call since 8 of november, and i have 7 dollars, but when i saw today, it consumes all my money from the wallet, i got a new stripe acc to can check the refound there. icant make a new wallet because i cant make them on argentina
https://cdn.discordapp.com/attachments/1305626318427258910/1305626319186432040/image.png?ex=6733b6c3&is=67326543&hm=a604c30e57de1f31b346774ba401edff53401fa4d3120d9c08653360706c7fba&
https://cdn.discordapp.com/attachments/1305626318427258910/1305626319563788461/image.png?ex=6733b6c3&is=67326543&hm=85d8d0b08196acaa360f60348db3b477f4ac4297c062798cb21254c1ea46ca65&
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Vapi
11/11/2024, 8:15 PMYou can continue this conversation by mentioning me in the message.
Vapi
11/11/2024, 8:15 PM@NicxOp1
I'm sorry to hear about the issues you're experiencing with your account and billing. Let's take a closer look at what's happening. To assist you better, I'll need to gather some more information. Could you please provide me with the email address associated with your VAPI account? This will help me to investigate the unexpected charges and the status of your account. Once I have this information, I can proceed with the necessary steps to resolve your concerns.
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Shubham Bajaj
11/12/2024, 5:05 PMHey @NicxOp1 I have initiated the refund, can you share the org Id so i can try to add vapi subscription to your org?
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NicxOp1
11/12/2024, 5:05 PMokay
NicxOp1
11/12/2024, 5:05 PMyes
NicxOp1
11/12/2024, 5:07 PM51105fa9-4231-46b0-aa99-5d69aa8c1606
NicxOp1
11/12/2024, 5:08 PMif you cant, maybe can make a coupon?
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Shubham Bajaj
11/12/2024, 5:08 PMYou refund has already been initiated, which cannot be cancelled.
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NicxOp1
11/12/2024, 5:09 PMokay no problem
NicxOp1
11/13/2024, 5:31 AMsorry but i don't have the refound , can you tell me please how much it spend ?
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Shubham Bajaj
11/13/2024, 9:24 AMHey @NicxOp1 as told refund will take 3-7 business days, and $30 will be refunded to the source.
Shubham Bajaj
11/13/2024, 9:27 AMAlso I have shared your orgId with team.
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NicxOp1
11/13/2024, 12:12 PMThzs
NicxOp1
11/22/2024, 6:41 AMhi, good morning
NicxOp1
11/22/2024, 6:41 AMi haven't recived the refound, you have more details about that issue ?
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Shubham Bajaj
11/22/2024, 12:30 PM@NicxOp1 the refund has already been processed, it's not between stripe and your bank.
https://cdn.discordapp.com/attachments/1305626318427258910/1309496292069736528/Screenshot_2024-11-22_at_6.00.22_PM.png?ex=6741caf5&is=67407975&hm=589772af45b6f75ba457a84072c7c13f49a99f52def65fa096a2a2cbcd7a76dd&
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NicxOp1
11/22/2024, 2:19 PMokey and how can i fix that ?
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Shubham Bajaj
11/27/2024, 5:46 AMn
NicxOp1
11/27/2024, 1:24 PMNicxOp1
11/27/2024, 1:25 PMs
Shubham Bajaj
11/29/2024, 3:22 PMIt goes to the source, in your case I guess it's your card? correct me if I am wrong.
Can you try checking with your bank account once, because it has been refunded from our side.
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NicxOp1
11/29/2024, 4:33 PMyes!
NicxOp1
11/29/2024, 4:33 PMalready got the refound
NicxOp1
11/29/2024, 4:33 PMthanks for your patience
NicxOp1
11/29/2024, 4:33 PM🙂
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