getting a strange error: An error occurred in this call: pipeline-error-eleven-labs-system-busy-and-requested-upgrade Call ID: https://dashboard.vapi.ai/calls/a7c9b8bb-8272-4053-9668-933bcbb1e1fb Strange part is, we have a Vocode system as backup that also uses elevenlabs and I dont get this issue when i use Vocode. i'm using my own provider keys in Vapi Image

@Adam It seems like you're encountering a system busy error with ElevenLabs on the VAPI platform, which suggests that the current demand on the system is high, and it's recommending an upgrade for better service. This might not occur with Vocode because they could have a different usage pattern or a different service agreement with ElevenLabs that allows for higher concurrency or system resources. To address this issue, you might want to consider the following steps: 1. Check your current plan and usage on VAPI to see if you're nearing any limits that could cause the system to become busy. 2. Evaluate if an upgrade to a higher-tier plan is necessary to accommodate your usage needs. 3. If you believe you should not be receiving this error based on your current plan and usage, or if you need further assistance with understanding your options, please reach out to VAPI support for more detailed information and potential solutions. If you'd like, I can assist you in contacting support or provide more detailed advice on how to proceed. Would you like me to help you with that?

yes, please contact support

please click on the 'ask for help' button to contact support

Hey @Adam it's because of your own API key.

logs

🔵 03:54:21:144 Couldn't Generate 11labs Speech. Error: {"detail":{"status":"system_busy","message":"We are sorry, the system is experiencing heavy traffic, please try again. Higher subscriptions have higher priority."}}

Good point, thx for following up