Agent does not able to continue the conversation
# supportt
Talha K. 👾
11/12/2024, 7:44 AMWe are receiving the call at the end but the AI agent does not seem to continue the conversation, We also added 'Server URL' as the endpoint for the continuation of the conversation but it does not get any hit. Please help!
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Vapi
11/12/2024, 7:46 AMmessage has been deleted
Vapi
11/12/2024, 7:46 AM@Talha K. 👾
I'm here to help! It sounds like there might be an issue with the configuration of the AI agent's conversation continuation settings or with the server endpoint. To assist you better, I'll need a bit more information:
1. Can you confirm that the server URL is correctly configured to receive POST requests from the AI agent?
2. Have you checked the server logs to see if there are any incoming requests from the AI agent at all?
3. Is there any error message or status code being returned that you can share?
Once I have this information, I'll be able to provide more targeted assistance. If you're unsure about any of these details, please ask support for more info on this.
Vapi
11/12/2024, 7:46 AMYou can continue this conversation by mentioning me in the message.
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Talha K. 👾
11/12/2024, 7:48 AM1. It is correctly configured.
2. we have checked the logs but there is not any incoming requests.
3. No.
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Vapi
11/12/2024, 7:49 AM@Talha K. 👾
Thank you for providing the details. If the server URL is correctly configured and there are no incoming requests or errors, it seems like the issue might be with the AI agent's ability to send the request to your server. Here are a few steps you can take to troubleshoot the problem:
1. Double-check the AI agent's configuration to ensure that the server URL is entered correctly and that it is set to trigger at the appropriate time in the conversation.
2. Verify that the AI agent has the necessary permissions and network access to make outbound requests to your server.
3. Review the AI agent's logs, if available, to see if there are any internal errors or issues that might be preventing it from sending the request.
4. Ensure that there are no firewalls or security settings on your server that might be blocking incoming requests from the AI agent.
If after these steps the issue persists, it may be beneficial to reach out to the support team of the AI agent's platform for further assistance. They might be able to provide more insight into why the agent is not sending requests to your server. If you need help contacting support or if there's anything else I can assist you with, please let me know.
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Talha K. 👾
11/12/2024, 7:49 AMI have tried everything.. can you please connect me with the team?
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Vapi
11/12/2024, 7:50 AMGot it. Tagging @User for additional help.
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Talha K. 👾
11/12/2024, 8:15 AMLooking forward.
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Shubham Bajaj
11/13/2024, 11:00 AMHey @Talha K. 👾 can you share the call id?
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Talha K. 👾
11/14/2024, 9:36 AM@Shubham Bajaj Hey, it was resolved. we are not able to find the endCallFunctionEnabled in the api. please help
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Shubham Bajaj
11/14/2024, 1:24 PMAs of now it's hidden over API, you can use the following in your prompt to trigger the call hangup.
trigger the endCall function