Most of my outbound calls made by http request on make.com are not recorded when i try to listen to them. How does this come ?

@DopamineChaser I'm sorry to hear that you're experiencing issues with call recordings. There are a few reasons why your outbound calls made through an HTTP request on make.com might not be recorded: 1. **Recording Settings**: Ensure that the recording feature is enabled for outbound calls in your VAPI settings. Since the context indicates that

recordingEnabled

is true, this should be set correctly. 2. **Permissions**: If your application is dealing with sensitive information and requires HIPAA compliance, there might be restrictions on recording calls. However, the context shows that

hipaaEnabled

is true, which means you should be able to record calls if you're compliant with the necessary regulations. 3. **Silence Detection**: The

silenceTimeoutSeconds

is set to 30, which means if there is silence for more than 30 seconds, the call might be terminated. Ensure that there is active conversation or audio being transmitted to avoid premature termination of the call. 4. **Integration Issues**: There might be an issue with how the HTTP request is set up on make.com. Ensure that the request is correctly formatted and includes all necessary parameters for recording. 5. **Service Outages or Bugs**: Occasionally, service outages or bugs can affect call recording. Check the service status and any recent updates that might have affected the recording feature. If you've checked all these potential issues and are still facing problems, it might be best to reach out to support for a more detailed investigation. Would you like me to assist you with anything else at this moment?

{ "assistantId": "b4f9c75f-8443-4d7f-9b3b-53862622d2e4", "phoneNumberId": "1d0f074d-0f8c-40eb-add5-0aec1e9754ad", "customer": { "numberE164CheckEnabled": false, "number": "" } } this is my http request content. can i add something to be sure it records ? @Vapi

@DopamineChaser To ensure that your calls are recorded, you should include a parameter in your HTTP request that explicitly enables call recording. Based on the context provided, it seems that the parameter for enabling recording is not included in your request content. You can add a

recordingEnabled

parameter set to

true

within your request data. Here's how you can modify your request content to include call recording:

json
{
  "assistantId": "b4f9c75f-8443-4d7f-9b3b-53862622d2e4",
  "phoneNumberId": "1d0f074d-0f8c-40eb-add5-0aec1e9754ad",
  "customer": {
    "numberE164CheckEnabled": false,
    "number": "<PhoneNumber>"
  },
  "recordingEnabled": true
}

Make sure to replace

<PhoneNumber>

with the actual phone number you wish to call. With this additional parameter, your calls should be recorded if all other settings and permissions are correctly configured. If you continue to experience issues with call recording after making this change, please reach out to support for further assistance.

Hey @DopamineChaser can you share the call id?

eeff37d6-654d-455a-83ab-8a25b8e9d111

@DopamineChaser I apologize for the confusion. It seems that the

recordingEnabled

property should not be included directly in the HTTP request body as it's not recognized by the API, which is why you're receiving a "Bad Request" error. Since you've mentioned that you've already enabled recording in the settings of your assistant in the VAPI dashboard, the issue might be elsewhere. Given that you're consistently not receiving recordings for your calls, despite having the setting enabled in the dashboard, it's possible that there is a more complex issue at play that requires direct support intervention. To resolve this, I recommend reaching out to the support team with the call IDs you've provided: - eeff37d6-654d-455a-83ab-8a25b8e9d111 - b3fe8323-f48c-4628-8cfd-ffb60bd043e8 - b7ced8dd-e6dd-455a-a3f2-950fa5ccf4a8 - b9f698c5-3427-4822-ab2f-99c40a9f4526 The support team will be able to look into the backend and check the logs for these specific calls to determine why the recordings are not being generated or stored as expected. Would you like me to guide you on how to contact support or assist you with any other questions?

@Shubham Bajaj @Vapi yes guide me please

@DopamineChaser Certainly! To contact support for assistance with your call recording issue, please follow these steps: 1. **Support Portal**: Visit the VAPI support portal. This is typically found on the service provider's website or through your VAPI dashboard. 2. **Submit a Ticket**: Look for an option to submit a support ticket or contact support. You may need to log in with your account credentials if you're not already logged in. 3. **Provide Details**: In the support ticket, provide a clear and concise description of the issue. Include the following information: - Your account ID or any relevant identification that the support team may need to locate your account. - The call IDs of the calls that did not record: - eeff37d6-654d-455a-83ab-8a25b8e9d111 - b3fe8323-f48c-4628-8cfd-ffb60bd043e8 - b7ced8dd-e6dd-455a-a3f2-950fa5ccf4a8 - b9f698c5-3427-4822-ab2f-99c40a9f4526 - Mention that you have already enabled call recording in the VAPI dashboard settings but the recordings are not available. - Any error messages or codes you've received, such as the "Bad Request" error when trying to include

recordingEnabled

in the HTTP request. 4. **Support Channels**: If the support portal offers live chat or a phone number, you may use these channels for more immediate assistance. 5. **Follow Up**: After submitting the ticket, monitor your email or the support portal for responses. The support team may require additional information to help resolve the issue. 6. **Patience**: Support teams often handle a high volume of inquiries, so it may take some time to receive a response. However, they are there to help and will get back to you as soon as possible. Remember to be as detailed as possible in your communication with support to help them understand and resolve your issue quickly. If you need any more assistance or have further questions, feel free to ask.

Hey here's the call recording URL https://jtuyprjjgxbgmtjiykoa.supabase.co/storage/v1/object/public/recordings/eeff37d6-654d-455a-83ab-8a25b8e9d111-1731496060452-cff0286c-1d2d-4d69-ac51-95801594ab0b-mono.wav

@DopamineChaser your right not sure if it's because of vonage, let me confirm it and get back to you. Check Image for reason behind Vonage Reference. Meanwhile Can you try one call with Twilio or Web call? https://cdn.discordapp.com/attachments/1305940822885138513/1306987894992408616/Screenshot_2024-11-15_at_7.52.42_PM.png?ex=6738aad4&is=67375954&hm=1b29cfa0773fa80fab3aaa1119c00cc1dacd59989fccb0fb08d9721b948f3211&