@mmvora The time it takes for a call recording to be available for download can vary depending on several factors, such as the length of the call, the system's processing time, and the overall load on the service. Generally, recordings should be available shortly after the call has ended. However, if you're experiencing issues with incomplete recordings, it might be due to the recording process not being fully completed before the download attempt. To ensure you have the complete call record, it's best to wait a few minutes after the call has ended before attempting to download the recording. If you continue to face issues with incomplete recordings, please reach out to support for more detailed assistance on this matter.