Analysis section coming as null in the end of call...
# support
a
This error happened on many calls but here are 2 examples. If you need more I can provide more call id. call_id_1: 12b756a0-d280-41c8-b281-20218a8c9d62 call_id_2: f046fd43-bb4d-4e9c-82f2-635f25a3d96f The timeout is set to 30s for Summary, Success Evaluation, and Structured Data. Both call has its analysis section appear on dashboard. @User
v
message has been deleted
@AI PM Thank you for providing the call IDs and the details about the timeout settings. It seems like you're experiencing an issue with calls timing out despite the analysis section appearing on the dashboard. To assist you better, could you please clarify what specific error you encountered? Was it a timeout error, or did something else occur? Once I have more information on the exact nature of the problem, I'll be able to help you more effectively.
You can continue this conversation by mentioning me in the message.
a
when we try to fetch Analysis section then sometimes coming as null in the end of call report even though it is visible on the logs afterwards org_id: a15758e5-acb3-44e5-9f89-63323cdc62c4 assistant_id: e27835ab-a441-4510-bbf3-9d74ac7b91af call_id_1: 12b756a0-d280-41c8-b281-20218a8c9d62 call_id_2: f046fd43-bb4d-4e9c-82f2-635f25a3d96f Our server url for end-of-call-report is: https://beprodyuytaqiota.theauma.com/api/v1/candidate/from-phone-call-end
We are not using our API keys.
s
logs
šŸ”µ 11:56:30:924 Server Message Failed. (https://beprodyuytaqiota.theauma.com/api/v1/candidate/from-phone-call-end). Error: šŸ”µ 11:56:30:927 [user ERROR] end-of-call-report Server URL Error: Request failed with status code 400 Hey @AI PM please check your server logs your server url it's returnning 400 status code.
Because of no response closing this ticket.