Please check call id 6883e646-40e8-442b-9cf5-e336efe60b61 at 1min 36secs static noise is generated on the voice ai side of the call. This is a recent problem that is occurring on random calls. It may turn to static for 10secs and then clear up and continue. Any idea how we can test / prevent this from happening? Thanks

@LeeSykes I'm sorry to hear that you're experiencing issues with static noise during calls. To address this, we can perform a few checks and tests: 1. **Review Call Logs**: We can start by reviewing the logs for the call ID you provided to identify any anomalies or errors that occurred at the time the static noise was reported. 2. **Test Network and Hardware**: Since the issue is intermittent, it could be related to network connectivity or hardware used for the calls. Testing the network stability and the hardware (like microphones and headsets) during calls can help isolate the issue. 3. **Voice API Configuration**: We should also check the Voice API configuration to ensure that all settings are optimized for call quality. 4. **Simulate Calls**: We can simulate calls with similar conditions to see if the issue can be reproduced. This will help us determine if the problem is consistent and under what circumstances it occurs. 5. **Update and Monitor**: If there have been any recent updates to the Voice API or related systems, we should review those changes. Additionally, setting up monitoring for the calls can help us catch the issue as it happens. If you'd like, I can assist you with the first step by reviewing the call logs for the specified call ID. Please let me know if you would like to proceed with this or if there's anything specific you would like to test or check.

Yes please proceed

@LeeSykes Great! To proceed with reviewing the call logs for the specified call ID, I'll need to access the system that stores and manages these logs. Since I don't have the capability to directly access external systems or databases, you would typically need to provide me with the logs or any error messages related to the call ID 6883e646-40e8-442b-9cf5-e336efe60b61. However, if you have a tool or a function within your system that allows me to retrieve and analyze call logs, please provide me with the necessary access or instructions on how to use it, and I'll be happy to assist you further. If such a tool is not available, you may need to manually check the call logs and look for any errors or unusual activity around the 1 minute and 36-second mark of the call. Look for any patterns or issues that could be causing the static noise, such as network glitches, API errors, or hardware malfunctions. If you find any relevant information in the logs that you'd like to discuss or need assistance with, please share it with me, and I'll do my best to provide you with guidance on how to address the issue.

I cant see any problem in the logs, audio just switches to static noise at 1min36 and there is no indication of why in the logs

@LeeSykes Since the logs don't indicate the source of the issue, we may need to consider other troubleshooting steps to diagnose the problem with the static noise. Here are some suggestions: 1. **Network Analysis**: Conduct a thorough network analysis during the times when the static noise occurs. This includes checking for packet loss, jitter, and latency, which can affect call quality. 2. **Hardware and Software Checks**: Verify that all hardware components involved in the call process are functioning correctly. This includes microphones, headsets, and any other audio equipment. Also, ensure that all software and firmware are up to date. 3. **Isolate the Issue**: Try to isolate whether the issue is happening on all devices or just specific ones. If it's device-specific, the problem might be with the device hardware or settings. 4. **User Feedback**: Collect detailed feedback from users who experience the static noise. Ask them about their environment, network conditions, and any patterns they've noticed related to the issue. 5. **Contact Service Provider**: If you're using a third-party service or infrastructure for your Voice API, consider reaching out to their support team for assistance. They may have insights or tools that can help identify the problem. 6. **Monitor in Real-Time**: If possible, set up real-time monitoring for the calls to capture more detailed information when the static occurs. 7. **Consult with a Specialist**: If the issue persists, it might be helpful to consult with an audio or network specialist who can provide a more in-depth analysis. If you'd like, I can guide you through some of these steps or provide more detailed instructions on how to perform them. Please let me know how you would like to proceed, or if there's any other way I can assist you.

logs

🔵 18:18:04:927 ElevenLabs (WebSocket #12) Received Non Audio Message. Message: { "audio": null, "isFinal": true, "normalizedAlignment": null, "alignment": null } 🔵 18:18:00:731 ElevenLabs (Websocket #12) Pushing 362... "For ITIN loans, you'll need a valid ITIN card or IRS ITIN letter (personal, not business), stable employment for the past two years, and recent bank statements. You don't need a Social Security Number for this program. Would you like to schedule an appointment with one of our loan officers to go through the full qualification process and discuss your options?" Hey @LeeSykes for strange reason 11labs returned non-audio message and eventually you heard static noise. To me it's one of the chance you got the same problem randomly again-n-again in same day usally it doesn't happen. If it's happening over few days or regularly in period of days do share few more call ids I will check with the 11labs team.