Unknow random charges from VAPI
# support
n
From yesterday today, VAPI keep randomly charge my card every time 2USD each transactions. I checked the dashboard and everything, no new number bought, no additional transaction. Can any support check my account is anhnn.a05@gmail.com
v
@ngocanhnckh I'm sorry to hear that you're experiencing unexpected charges. I can certainly help you look into this issue. To proceed, I'll need to verify some details about your account. Could you please confirm if you have checked your subscription status and billing history in the dashboard for any irregularities? If everything seems normal there, I will need to escalate this to our billing team for a detailed review of your account transactions. Please let me know how you would like to proceed.
You can continue this conversation by mentioning me in the message.
s
Hey @ngocanhnckh you have purchased few numbers as you check in the screenshot and we don't charge anyone without explicitly initated transaction. I hope this clears your doubt. DO let me know if you have any questions. https://cdn.discordapp.com/attachments/1306502692717330503/1306935145399324672/Screenshot_2024-11-15_at_4.22.41_PM.png?ex=673879b4&is=67372834&hm=efc92b382713b53d3acc96513abf881ee1d4efdb28581d1506879cffd21a33d3&
Because of no response closing this ticket.
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