I can't seem to be getting the caller's phone numb...
# support
s
Getting inbound calls, then the assistant calls the tool which performs a webhook to make.com , i see the phone number as unknown in the webhook logs in vapi so it's not a make.com issue.... Tried checking docs on it but didn't find any references how to fix it.. I need the caller's phone number in make.com to perform a lookup in hte CRM ...
v
@supershift It sounds like you're experiencing an issue where the caller's phone number is not being passed through to make.com via the webhook. To address this, we should ensure that the assistant is configured correctly to capture and forward the caller's phone number to your webhook endpoint. Here are a few steps you can take to troubleshoot and resolve this issue: 1. **Check Assistant Configuration**: Ensure that your assistant is set up to capture the caller's phone number and that it is included in the payload sent to the webhook. 2. **Verify Webhook Payload**: Review the payload structure expected by make.com and ensure that the assistant is sending the phone number in the correct format and field. 3. **Server URL Configuration**: If VAPI is attempting to retrieve the assistant from your server using your Server URL, make sure that the server is correctly processing the inbound call and including the caller's phone number in the response. 4. **Logs and Debugging**: Check the logs on VAPI's side to see if the phone number is being captured at all during the inbound call. If it's not present, there might be an issue with how the inbound call is being handled. 5. **Documentation and Support**: If the issue persists and you're unable to find the necessary information in the documentation, it would be best to reach out to VAPI support for further assistance. If you need me to perform any specific actions or if you have additional details that could help in troubleshooting, please let me know!
You can continue this conversation by mentioning me in the message.
Got it. Tagging @User for additional help.
s
Hey @supershift To help track down this issue, could you share: - The call ID - What response you expected to get - What response you actually got instead This would really help me figure out what went wrong!
s
Hey @Shubham Bajaj , I think i found the issue, i was calling from skype which doesnt share any caller id, so everything works as expected. Thanks