All assistants gone
# support
v
I got kicked out of Vapi yesterday and could not log in. Today I can log in but all of my assistants are gone.
I assume you guys have issues. Because I can't make a new assistant.
v
@vanguy765 I'm really sorry to hear that you've encountered such an issue. It sounds like there might have been a temporary problem with your account or a glitch that caused the assistants to not show up. Let's try to troubleshoot this together. First, could you please check if there might be any filters or settings that could be hiding your assistants? Sometimes, a simple filter reset can bring everything back to view. If that doesn't resolve the issue, it's possible that there might be a more technical problem at hand. In that case, I would recommend reaching out to our support team so they can look into this matter more deeply and assist you in recovering your assistants. Would you like me to help you contact our support team?
You can continue this conversation by mentioning me in the message.
v
@Vapi How do I check if there might be any filters?
v
@vanguy765 To check for any filters that might be hiding your assistants, please follow these steps: 1. Log in to your VAPI dashboard. 2. Navigate to the section where your assistants are usually listed. 3. Look for any filter options or dropdown menus that might be set to a specific value. These could be filtering out your assistants based on status, type, or other criteria. 4. Reset or clear any active filters to ensure that you're viewing all assistants without restrictions. If after checking and resetting filters your assistants still do not appear, it's possible that there is a technical issue that needs to be addressed by our support team. Please let me know if you need further assistance with this, and I can guide you on how to contact support for more detailed help.
v
@Vapi There is nothing on the page to suggest any filter.
v
@vanguy765 I apologize for the inconvenience you're experiencing. It seems like there might be a technical issue that's preventing your assistants from being displayed properly. Since there are no filters affecting the visibility of your assistants, I would recommend reaching out to our support team for a more in-depth investigation. Our support team can help you recover your assistants and resolve any issues with creating new ones. Would you like me to guide you on how to contact our support team for further assistance?
v
@Vapi Yes, guide me.
v
@vanguy765 Certainly! To contact our support team for assistance with your assistants, please follow these steps: 1. Visit the VAPI support page or the help section within your VAPI dashboard. 2. Look for a 'Contact Support' or 'Help' option. This might be a button, link, or a section on the page. 3. Once you find the contact option, you may be prompted to fill out a form with details about your issue. Be sure to provide as much information as possible, including: - Your account information - A description of the problem (assistants missing, unable to create new assistants) - Any error messages you've received - The time and date when you first noticed the issue 4. Submit the form or send the message as directed on the page. Alternatively, if there's a live chat feature or a support email address provided, you can use those to get in touch with the support team directly. If you need any more help or have additional questions, please don't hesitate to ask. I'm here to assist you throughout this process.
s
Hey @vanguy765 we don't kick out or do anything by ourself to users accounts, if it was from us it could have been happening for other users. Do you mind sharing your orgId and Vapi account assoicated email.
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