Issue being added as Admin
# support
t
I have been added, removed, and then re-added as an admin to a project. The first invite was not able to be accepted - it just did not work. The link shows: ashboard.vapi.ai/#error=access_denied&error_code=403&error_description=Email+link+is+invalid+or+has+expired The second invite has not come.
v
@thenewcreative I'm sorry to hear that you've encountered issues with the invitation process. It seems like the first invite link was either invalid or expired, which is why you couldn't accept it. As for the second invite, there might be a delay, or it could have been caught by a spam filter. To resolve this, I would recommend checking your spam or junk mail folder to ensure the second invite didn't end up there. If you still can't find the invite, you may need to request another invitation from the project administrator. If you require further assistance or if the issue persists, please let me know, and I can help guide you through the next steps.
You can continue this conversation by mentioning me in the message.
t
I can confirm I did not receive the second email and I have checked both "all mail" and my spam folder
c
I'm having the same issue.
s
Hey @thenewcreative ask the org owner to send the invite again, and after that first check orgs in your account if you see the invite's org that means you have been added to theri org. Sometime system add user to the org directly without sending an email. cc: @CuriousCat Do let me know if your still facing difficulty.
c
Hi Shubham, Still having issues. I've removed and re-added several times, and there's no e-mails being received.
t
I am with my partner and I can see my dashboard, and can confirm I am not getting the invite
s
can you both share the parent orgId and your emails so i can add you to their orgs.
c
Thanks! Org ID: 2ac4cf31-490a-46f2-a912-c3e852ef9291 matthew.obrien@hey.com nate.sena1@gmail.com
s
Hey @CuriousCat the account
nate.sena1@gmail.com
doesn't exists with Vapi, because of this user is not receiving any emails.
@CuriousCat sorry I was searching for the account in logs db, it exisits give me few minutes I will add it to your org.
t
This is resolved - I didnt see the oerganizations as part of a dropdown.
s
Hey @thenewcreative If you don't see org as part of dropdown then it is not resolved. When we can connect for this?
@CuriousCat can you confirm if resolved for you?
t
@Shubham Bajaj this issue is resolved - i see the org in the dropdown. Just letting you know that this was somewhat unexpected UI for me.
s
can you describe it more, how it was unexpected and what you were expecting?
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