I cannot login to the Vapi dashboard at all, suppo...
# support
k
Hey, I literally can’t get logged into the Vapi dashboard. The sign in button is completely not clickable. It’s grayed out when I click sign in with Google, it acts as if it’s taking me to the dashboard and then goes right back to the main sign in page. I can’t get past the sign in page. Tried switching browsers, clearing, cache and cookies and restarting computer and it’s still having this issue.
v
@kellaband. I'm sorry to hear that you're experiencing difficulties logging into the VAPI dashboard. It sounds like you've already tried some good troubleshooting steps. Let's try a couple more things: 1. Ensure that JavaScript is enabled in your browser, as it is required for many interactive elements on websites to function properly. 2. Disable any browser extensions temporarily, as they can sometimes interfere with website functionality. 3. Try using an incognito or private browsing window to sign in, as this will disable most extensions and use a fresh session. 4. Make sure your browser is up to date with the latest version. If none of these steps resolve the issue, there might be a problem on the server side or with your account that needs to be looked into by the support team. Please reach out to them for further assistance.
You can continue this conversation by mentioning me in the message.
k
@Vapi I’ve just tried all of these, it’s still not letting me log in.
v
@kellaband. I'm sorry to hear that the issue persists. It seems like there might be a more complex problem at hand that needs to be addressed by our technical support team. I will initiate a support ticket for you so that our team can investigate this issue further and assist you in resolving it. Please provide me with your email address or any other contact information that you used for your VAPI account so that our support team can reach out to you directly.
k
thisisjustatest2224@gmail.com
@Vapi thisisjustatest2224@gmail.com
v
@kellaband. Thank you for providing your email address. I will forward this to our support team so they can get in touch with you and work on resolving the login issue as soon as possible. Please keep an eye on your inbox for further instructions or questions from our team. Is there anything else I can assist you with in the meantime?
k
@Vapi this issue has been resolved
v
@kellaband. Sweet. Have a great day!