Call Transfer Issue
# support
s
when call is transferred from one vapi agent number to another vapi agent number, second call is not ended although user hang up. That's very frustrating. After silence time out, call is ended.
v
message has been deleted
@superleo10 I'm sorry to hear that you're experiencing frustration with the call transfer process. It sounds like you're looking for a way to ensure that the call ends immediately when the user hangs up, rather than waiting for a silence timeout. Currently, as per the context provided, the ability to hang up the phone at the end of the call is not yet supported by the assistant. However, this is an important feature, and I understand how valuable it would be to have more control over the call end behavior. For now, I would recommend checking the documentation for any updates on this feature or reaching out to support for more information on how to configure call end behavior. They may be able to provide you with a workaround or let you know when this feature might become available. If there's anything else I can assist you with or if you have further questions, please let me know!
You can continue this conversation by mentioning me in the message.
Got it. Tagging @User for additional help.
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@User @User
@User
s
Hey @superleo10 To help track down this issue, could you share: - The call ID - When exactly this happened (the timestamp) - What response you expected to get - What response you actually got instead This would really help me figure out what went wrong!
d
@Shubham Bajaj jumping in here because I have been having a call transfer issue. This has happened a few times - if the assistant hasn't been called in a while (not sure if time is factor) the initial call has been silence timing out when the assistant is supposed to take the action of transfer_call (they have receieved everything they need from the user). Here's my call id: 1609c348-3a80-48af-9304-37de0d2c3544
s
@doc create a #1211483291191083018 ticket.
@superleo10 closing this ticket because of no response.
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