Linking VAPI ID and Telnyx Phone Number for Inboun...
# support
s
Hello, I have successfully set up my Telnyx phone number for both inbound and outbound calls. However, I need assistance linking the same VAPI ID to the corresponding Telnyx phone number to manage both inbound and outbound calls seamlessly. Could you please provide guidance or steps to achieve this configuration? Thank you!
v
@Samuel Hello! I'm glad to hear that you've successfully set up your Telnyx phone number for both inbound and outbound calls. To link your VAPI ID to your Telnyx phone number, you'll need to ensure that the number is properly configured in your VAPI account to handle the calls. Here are the general steps you would follow: 1. Log in to your VAPI dashboard. 2. Navigate to the phone numbers section. 3. If you haven't already imported your Telnyx number, use the
/phone-numbers/import
endpoint with your Twilio credentials to verify and import the number. 4. Once imported, you can configure the number's settings to link it with your VAPI ID. This typically involves setting up call handling rules and associating the number with your VAPI application. If you need to perform these actions programmatically or through the dashboard and require specific instructions or assistance with any of the steps, please let me know, and I'll be happy to help you further!
You can continue this conversation by mentioning me in the message.
s
Hey @Samuel please check the first documentation to ensure you have correctly telnyx with VAPI and in the same doc you will get the steps to link Telny Number with Vapi Sip URI. @Samuel do let me know if you require further help. https://cdn.discordapp.com/attachments/1308064268578586717/1308361637882757181/SIP_Trunking_VAPI_Telnyx_Update.pdf?ex=673daa3a&is=673c58ba&hm=89c566b2fc9d2f978bfd985027af21497afd92cc70447d30f39c74cb270f8726&
s
@Shubham Bajaj I successfully linked my Telnyx phone number for both inbound and outbound calls using VAPI. However, each direction is currently associated with a different VAPI ID phone. I want to configure both inbound and outbound calls to use the same VAPI ID for the phone number
s
Hey ideally you it should be a single Vapi Phone Number Id or SIP URI, can you share the steps(and how) you have done for the following "direction is currently associated with a different VAPI ID phone. I want to configure both inbound and outbound calls to use the same VAPI ID for the phone number".
I configurer it, with the same tlenyx phone number but in my vapi dashboard, i have an if for inbound and another fou outband because to configure inbound and outband it's two separate way.
I'm available to make a call if it's easier
s
You can use single number for both inbound and outbound, and Two different numbers individually or separately for each inbound and outbound.
I will be available today over discord OH.
s
Thanks, I still need help because I have problem when I transferred the call
@Shubham Bajaj when are you a available in Discord
s
I will be available from 12:00AM IST for discord OH.
m
In the new docs,
translated_number
should be updated on the Telnyx site using the same
sip
as VAPI. However,
translated_number
is not being updated on the Telnyx site. I've tried 10 times using both the frontend and the API, but it's still not updating. Has anyone else experienced this issue?
13 Views