@paul gaston Yes, it is possible to create a seamless transition between different assistants in a conversation flow, giving the impression of a single agent. This can be achieved by using backend logic to manage the handoff between assistants without notifying the user of the switch. The transition should be designed to maintain context and continuity so that the user experiences a cohesive conversation. If you need guidance on implementing this in your specific setup or require technical details on how to configure your Voice API to support this functionality, please ask support for more info on this.

You can continue this conversation by mentioning me in the message.

example-squad-config-for-slient-transfer

json
{
  "members": [
    {
      "assistantId": "insert-first-assistant-id-here",
      "assistantDestinations": [
        {
          "assistantName": "insert-first-destination-assistant-name-here",
          "message": " "
        }
      ]
    },
    {
      "assistantId": "insert-first-destination-assistant-id-here",
      "assistantDestinations": []
    }
  ]
}

i'm starting squad implementation now

i have splitted my assistants in 4 sub assistants

keeping you updated the only point i need to clarify for now is about variables handling (implicit in the context of squad, or explicitely thourgh server implementation)

hope you are doing good today @Shubham Bajaj 🙂

I have so many questions about destinations nesting also, but for now I just want to make it work, deploying on server atm to test

For now, on status update, my server responds : {"members":[{"assistant_id":"5f4faadd-5888-4ad7-a504-8f3035830b94","assistant_destinations":[{"assistant_name":"faq","assistant_id":"0c2fd21f-d0bf-4353-a76d-0348b879cb75"},{"assistant_name":"spelling","assistant_id":"beecc680-7d5b-4c2c-bc1f-771dbc0aefdf"},{"assistant_name":"booking","assistant_id":"67ed59f3-2ad6-44b2-b244-4e4f0a4ac83f"}]}]} but nothing happens

Do you confirm I do not need to create a squad on vapi to use this feature?

ok i think i understand, the server response is not matching vapi expectations, updating structure to that:

render json: {
      squad: {
        members: [
          {
            assistantId: ENV['MANAGER_ASSISTANT_ID'],
            assistantDestinations: [
              {
                type: "assistant",
                assistantName: "faq",
                message: " ",
                description: "Transfer to FAQ assistant for general questions"
              },
              {
                type: "assistant",
                assistantName: "spelling",
                message: " ",
                description: "Transfer to spelling assistant for name collection"
              },
              {
                type: "assistant",
                assistantName: "booking",
                message: " ",
                description: "Transfer to booking assistant for appointment management"
              }
            ]
          },
          {
            assistant: {
              name: "faq",
              assistantId: ENV['FAQ_ASSISTANT_ID']
            }
          },
          {
            assistant: {
              name: "spelling",
              assistantId: ENV['SPELLING_ASSISTANT_ID']
            }
          },
          {
            assistant: {
              name: "booking",
              assistantId: ENV['BOOKING_ASSISTANT_ID']
            }
          }
        ]
      }
    }, status: :ok

something confuses me tho, shall I add assistant destination for each sub assistant aswell?

well, it doesn't work, the squad manager isn't picking the phone when the server replies this.

I assume i should reply to assistant-request not status call

how do you get server call assistant-request? I cannot see it in the webhook neither in the list of server events in the advanced tab

as per the documentation: https://docs.vapi.ai/squads-example it should be an assistant-request call to the server, am I correct?

maybe i should ha no assistant connected to the phone number so it does the assistant-request?

I have managed to have the assistant request call when i call the phone number, the server replied: "squad":{"members":[{"assistant_id":"5f4faadd-5888-4ad7-a504-8f3035830b94","assistant_destinations":[{"type":"assistant","assistant_name":"faq","message":" ","description":"Transfer à l'assistant de faq"},{"type":"assistant","assistant_name":"spelling","message":" ","description":"Transfer à l'assistant de spelling"},{"type":"assistant","assistant_name":"booking","message":" ","description":"Transfer à l'assistant de booking"}]},{"assistant":{"name":"faq","assistant_id":"0c2fd21f-d0bf-4353-a76d-0348b879cb75"}},{"assistant":{"name":"spelling","assistant_id":"beecc680-7d5b-4c2c-bc1f-771dbc0aefdf"}},{"assistant":{"name":"booking","assistant_id":"67ed59f3-2ad6-44b2-b244-4e4f0a4ac83f"}}]}} but nothing happened

i created this squad: 374edb36-0fd1-4c77-b8dd-19f5d2c6d0fb

i'm stuck at the moment, it doesn't seem to work properly even on the squad screen. Even if I input a prompt and use the arrows the sub assistants don't follow their exact prompt.

I think i need support

maybe it's a problem in the prompt

"i have it somehow working"

with vapi ui it's impossible to transfer without messages, is it correct?

I understand the problem: - to test squads without server implementation i use the vapi UI (where transitions are obvious) - there is no way to test it from web client (only using production phone) number if you want to do it server side as it relies on assistant-request call (where no assistant should be associated to phone number) Is that correct?

If I manage to implement a workflow that works for me in the ui, can you help me port it in a similar server response?

so i can have the same behaviors without transitions

empty string in the vapi ui doesn"t seem to provide this seamless transition: the assistant keeps saying: 'im redirecting you to an other assistant' and we would like to avoid this behavior.

I replied to you 40minutes ago, this is the same issue, we can close one of the two discussion s.

silentTransfer: true doesn't work. sure I update production adn send call id in 1Mn deploying now. call id: 725c7677-5216-4594-9583-23e91f054e28 current response to assistant-request: {"squad":{"members":[{"assistant_id":"5f4faadd-5888-4ad7-a504-8f3035830b94","assistant_destinations":[{"type":"assistant","assistant_name":"faq","message":" "},{"type":"assistant","assistant_name":"spelling","message":" "},{"type":"assistant","assistant_name":"booking","message":" "}]},{"assistant_id":"0c2fd21f-d0bf-4353-a76d-0348b879cb75","assistant_destinations":[{"type":"assistant","assistant_name":"manager","message":" "},{"type":"assistant","assistant_name":"spelling","message":" "},{"type":"assistant","assistant_name":"booking","message":" "}]},{"assistant_id":"beecc680-7d5b-4c2c-bc1f-771dbc0aefdf","assistant_destinations":[{"type":"assistant","assistant_name":"manager","message":" "},{"type":"assistant","assistant_name":"faq","message":" "},{"type":"assistant","assistant_name":"booking","message":" "}]},{"assistant_id":"5d7013a7-2b66-42b9-aa1a-2142549d9da3","assistant_destinations":[{"type":"assistant","assistant_name":"manager","message":" "},{"type":"assistant","assistant_name":"spelling","message":" "},{"type":"assistant","assistant_name":"faq","message":" "}]}]}} state of the squad: Not tested end to end but seems to work as intended but is not seamlessly transfering from an agent to another, instead it says: "I'm transfering you to the ... agent". Let me know if I can provide any other useful details @Shubham Bajaj i'm here now, looking forward to solve this issue

it's the same problem: what must be included in the assistant-request to avoid transitions saying "I'm transferring you to"....

_____ initially you told me that having empty string message key would prevent agent to say: "I'm transferring you to.." But it doesn"t on my end.

@Shubham Bajaj did you had the chance to check the details yet by any chance?

this doesn't make silent transferts in my case. is it normal?

i can't see any specific parameter in the https://docs.vapi.ai/api-reference/squads/create

are you sure it is possible?

@paul gaston request to check call id and ping me once your back.