How do I display the Agents's options and answers ...
# support
j
Please Help I am trying to figure out how to creat agents that work with both text and voice simultaneously. The goal is that there is a text interfacepanel below the voice agent that displays answers from Vapi in the form of text. The user should have the option to go through the agents flow by speaking or clicking the options of the agent whihc include links carousels, etc...
v
@Jose It sounds like you're looking to create a multimodal voice agent that can handle both voice and text inputs and outputs. To achieve this, you'll need to design your system to process voice and text inputs in parallel, and then display the responses in both voice and text formats. Here are some steps to consider: 1. **Voice and Text Input Processing**: Your system should be able to accept voice input through a microphone and text input through a typing interface. You'll need to implement voice recognition software to convert spoken words into text. 2. **Agent Flow Design**: Design the agent's conversation flow so that it can handle inputs from both modalities. This includes creating a logic that can interpret voice and text commands and provide appropriate responses. 3. **Text Interface Panel**: Develop a user interface that includes a text panel where responses from VAPI can be displayed. This panel should update in real-time as the user interacts with the agent. 4. **Interactive Elements**: Include interactive elements such as links, carousels, and buttons in the text interface panel. These elements should be clickable and provide the same functionality as if the user were navigating through voice commands. 5. **Synchronization**: Ensure that the voice and text interfaces are synchronized. When a user selects an option via text, the voice agent should be aware of this action and vice versa. 6. **Testing**: Test the system thoroughly to ensure that both voice and text inputs lead to consistent and accurate responses from the agent. 7. **Accessibility**: Make sure that the system is accessible to users who may prefer one modality over the other, or who may have disabilities that require the use of a specific modality. If you need assistance with specific parts of the implementation or have any questions about the tools and technologies that can be used to build such a system, please let me know, and I'll be happy to help!
You can continue this conversation by mentioning me in the message.
j
Are there any examples of this?
@Vapi Are there any examples of this?
v
@Jose Certainly! There are several examples of multimodal systems that combine voice and text interactions. Here are a few: 1. **Amazon Alexa Devices with Screens**: Devices like the Echo Show allow users to interact with Alexa using voice commands while also displaying visual content on the screen. Users can see text responses, images, videos, and use touch to interact with on-screen elements. 2. **Google Assistant with Smart Displays**: Similar to Amazon's offering, Google Assistant is available on smart displays where users can get visual feedback along with spoken responses. They can tap on the screen to select options or continue the conversation by voice. 3. **Apple's Siri on iOS Devices**: Siri provides voice interaction on iPhones and iPads, but users can also see text responses on their screens and tap on suggested follow-up questions or actions. 4. **Chatbots with Voice Integration**: Some advanced chatbots offer voice input and output capabilities in addition to text-based interactions. These can be found on various platforms, including websites and mobile apps. 5. **IVR Systems with Visual IVR Extensions**: Interactive Voice Response (IVR) systems are traditionally voice-only, but some now include a Visual IVR component, where users can interact with a visual menu on their smartphone screens while speaking to the IVR. 6. **Voice-Enabled Customer Support**: Some customer support platforms allow users to speak to a voice bot and receive both spoken and written responses, with the option to click on links or buttons within a chat interface. These examples illustrate how voice and text can be integrated to create a seamless user experience. If you're looking to develop something similar, you might want to study these systems for inspiration and best practices.
s
Hey @Jose to help you better and more correct you need to share info about your current setup/system how things are built out how your current chat bot is working are you maintaing a single messages history etc...
j
Hey @Shubham Bajaj thanks for reaching out.
s
Waiting for your response.
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