Repost (Need Urgent Support)
# support
g
Hello all, I set up everything from Jannis video on building a real estate cold caller and followed the instructions but when I run the scenario in make I don't get a call. I added my number to the Google Sheet to test it, the scenario runs successfully but I dont get a call from my agent. Any idea why I am not getting a call? I setup the Google sheet, I set the webhook ffrom the sync data scenario and updated the server URL with it in the assistant. I added the api to jsonaut and I don't know what else it could be. Any help would be greatly appreciated. “Status Code: 400” “Failed to extract key for request id….. https://cdn.discordapp.com/attachments/1308568106683334769/1308568107522068540/IMG_5406.jpg?ex=673e6a84&is=673d1904&hm=a552bc03331cab0125b726e2a3a5eec41f145913295f7b8e10e0c0dcc3251150&
v
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@garrett Hello! I'm here to help you troubleshoot the issue with your real estate cold caller setup. It sounds like you've followed the instructions closely, but there's a hiccup somewhere. The "Status Code: 400" and "Failed to extract key for request id" message indicates that there's a bad request being sent, which could be due to several reasons. Here are a few things you can check to resolve the issue: 1. **Webhook Configuration**: Ensure that the webhook URL in your assistant settings is correct and that it matches the one provided by the sync data scenario in Make (formerly Integromat). 2. **API Key**: Double-check that the API key you've added to jsonaut is correct and has the necessary permissions. 3. **Google Sheets Setup**: Verify that the Google Sheet is set up correctly and that the phone numbers are in the proper format (including country code if necessary). 4. **Assistant Configuration**: Make sure that the assistant is configured to use the webhook and the API correctly. 5. **Network Issues**: Sometimes, network issues can prevent the call from being initiated. Ensure that your server is accessible from the internet. 6. **Logs**: Check the logs for any additional information that might point to the cause of the issue. If you've checked all of these and the issue persists, please provide more details or any error logs you have so that I can assist you further. If you're unable to resolve the issue with the information provided, you may need to reach out to support for more in-depth troubleshooting.
You can continue this conversation by mentioning me in the message.
n
Use trial & error - does the webhook successfully receive the phone number? if yes, try to use either the Vapi module "make a call" or use the https request and enter your vapi credentials.
g
Did both
Webhook successfully receives phone number but it is not allowing me to make calls using HTTP or Vapi Module
n
Try connecting the webhook directly to the vapi/http module without any json, if that works, the problem lies within the json part
g
What do you mean exactly?
s
Hey @garrett can you share your org Id?
g
1010674
I cannot do anything on make as of right now because of this issue which their support team still hasn't gotten back to me on: I’m encountering an issue with my dynamic cold caller scenario setup. Despite having the automation configured to trigger only when new rows in my spreadsheet are updated with the label “Not Called,” I discovered that my account exceeded its operations limit overnight. No rows labeled “Not Called” were updated, yet all my available operations were used up, preventing me from running further scenarios. I suspect this might be due to the one-minute interval setting, which may have caused the automation to refresh and attempt to run without the required updates. I’ve now switched it to run on demand, but I’m concerned about the operations used unintentionally and the impact on my client work. Could you please help me resolve this issue and restore the operations to my account? Your assistance in identifying the cause and preventing future occurrences would be greatly appreciated.
s
you're getting a 400 error
could you share your headers but blur out peices of the important stuff
i just want to see if you have your key on their properly also ,make sure you are using the server key, not the client key. you can find the different ones in vapi setting when going to api key
s
@garrett checking if this issue is resolved for you?
Hey @garrett nothing is blocked from our side, your sending wrong payload.
Do ping me when your online while help you over the call.
g
Hey @Shubham Bajaj I apoligize for the delay in my response as I don't check my discord messages enough. I have resolved issues in relation to gettiing the automation to work properly and successfully call numbers put on a spreadsheet but like I mentioned before, I previously had it set up to trigger every 1 minute even though I only want the automation to trigger when a new row gets updated with not-called. This has resulted in an emai from Vapi saying I exceeded the concurrency limits. Im still waiting to hear back from the make.com support team in regards to the operations limits being exceeded but this is where I'm at in regards to solving this issue
s
@garrett by default Vapi allows you to make 10 concurrent calls which means total of 10 outbound and inbound calls at the same time. You have to wait for few hours and after that limit will be uplifted.
As you have mentioned the issue is resolved closing this ticket for now.
t
My assistant is not picking up my phone numbers , I’ve double checked everything. Can you please check to make sure my assistant and api is on working properly. I keep getting a 400 error. I’ve connected my full trigger and it works but my assistant is not set up for outbound calls, how do I do this ? I’ve done everything in create call/post docs and it works but when I’m in make it’s not connecting although the scenario is working?? https://cdn.discordapp.com/attachments/1308568106683334769/1313962185935814687/IMG_3495.jpg?ex=67520a25&is=6750b8a5&hm=6ed2639525c93868bbf899b4627ba46e9885a05d79102eff4a8ccb989fed8c63& https://cdn.discordapp.com/attachments/1308568106683334769/1313962187093577728/IMG_3500.jpg?ex=67520a25&is=6750b8a5&hm=25e20ba29880489a597cbc381a9f266bad17562c785e6758a370259e2045fbf0&