Hey I connected my own Twilio account. Why am I being charged for a "Programmable Voice" on top of the TTS and all the other charges that vapi is charging?

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I am not sure I understand this one! What is the programmable voice at twilio? I am not using it if I am using your TTS no?

@Benjamin Drury I apologize for any confusion. Let me clarify: Twilio's "Programmable Voice" is a service that allows you to make and receive phone calls programmatically using their API. It's the backbone for handling telephony operations like dialing out to phones, managing call flows, and more. When you use VAPI's Text-to-Speech (TTS) service, you're using VAPI to convert text into spoken audio. However, if you want to deliver that audio to a phone call, you need a telephony service to handle the call itself – that's where Twilio's Programmable Voice comes in. So, even if you're using VAPI for TTS, you're still using Twilio's Programmable Voice to manage the phone call part of the operation. That's why you see charges for both services: VAPI for the voice API (like TTS) and Twilio for the call handling (Programmable Voice). If you need more detailed information on how these services are being used together in your specific case, or if you believe there might be an error in billing, please reach out to support for a thorough review of your account usage.

I see! expensive haha @Vapi

@Benjamin Drury I understand that managing costs is important, and it can be surprising to see the various charges from different services. Remember that by combining VAPI's advanced voice capabilities with Twilio's robust telephony infrastructure, you're creating powerful voice applications that can serve a wide range of needs. If you're looking for ways to optimize your costs, consider the following: 1. Review your usage patterns to see if there are any efficiencies you can gain. 2. Check if there are any Twilio or VAPI pricing plans that better suit your usage levels. 3. Explore if there are any features you're paying for but not using to their full extent. If you need assistance with optimizing your costs or have any other questions, please don't hesitate to reach out. We're here to help you make the most out of your voice applications while keeping an eye on the budget.

like this i am paying 1EUR / min call

@Benjamin Drury It sounds like you're experiencing higher than expected costs per minute for your calls. Here are a few steps you can take to potentially reduce your costs: 1. **Review Your Plan**: Check if your current Twilio and VAPI plans are the most cost-effective for your call volume and usage patterns. 2. **Optimize Call Flow**: Ensure that your call flows are efficient, minimizing unnecessary wait times or prolonged interactions that could be shortened. 3. **Use Twilio Bundles**: Twilio sometimes offers bundled minutes at a discounted rate, which could lower your per-minute costs if you have a high volume of calls. 4. **Check for Discounts**: Both Twilio and VAPI may have discounts, special offers, or different pricing tiers that could reduce your costs. 5. **Monitor Usage**: Regularly monitor your usage to ensure there are no unexpected spikes or inefficiencies. If you believe there might be a billing error or if the costs are significantly higher than you anticipated, it would be best to reach out directly to Twilio and VAPI support to review your account details and usage. Would you like assistance in contacting support or any further help with your concerns?

can i talk to your support @Vapi

@Benjamin Drury Absolutely, I can help you get in touch with our support team for further assistance. If you have any specific questions or issues you'd like to address, please let me know so I can ensure that our support team is prepared to assist you effectively. If you're ready to speak with support now, I can initiate the process to connect you with a member of our team. Would you like me to do that for you?

yes

@Benjamin Drury Sweet. Have a great day!