@theflash489 Absolutely, you can manage call routing within your VAPI assistant to decide whether to transfer the call to a person or handle it with AI. When you receive an

assistant-request

message, your server can determine the appropriate action based on the current schedule. To implement this, you would typically have logic on your server that checks the schedule upon receiving the

assistant-request

. If the schedule indicates that the call should be transferred to a person, your server can respond with a JSON object containing the assistant configuration that includes a directive to transfer the call. Here's a simplified example of how your server might respond to transfer the call:

json
{
  "actions": [
    {
      "action": "transfer",
      "targetType": "phone",
      "target": "PERSON_PHONE_NUMBER"
    }
  ]
}

Replace

PERSON_PHONE_NUMBER

with the actual phone number you want to transfer the call to. If the schedule indicates that the call should be handled by AI, you can respond with the assistant configuration that includes the AI handling logic. Remember to ensure that your server logic accounts for time zones and any other relevant factors when checking the schedule. If you need further assistance with setting up your server to handle these requests, please ask support for more info on this.

You can continue this conversation by mentioning me in the message.

How about the question 2 ?

@Vapi any answer ?

@User Can you confirm about this case ? I need to respond to my customer

For 2, as you suggested, I need to find a way to transfer the call back to the assistant. Do you have any ideas on how to achieve this? Additionally, I'm curious about the call status after forwarding. Specifically, I want to know if the call was picked up by anyone. When I checked the "end-of-call-report" logs, the status was "ringing," which doesn't seem accurate. Is it possible to determine if the call was actually answered?

> Additionally, I'm curious about the call status after forwarding. Specifically, I want to know if the call was picked up by anyone. When I checked the "end-of-call-report" logs, the status was "ringing," which doesn't seem accurate. Is it possible to determine if the call was actually answered? Can you share the call id of this call. > For 2, as you suggested, I need to find a way to transfer the call back to the assistant. Do you have any ideas on how to achieve this? @theflash489 give me some time on this to check with the team.

This is a callId 7a901152-9ca4-42d6-b8e2-402437995169 I see the status in call object is always ringing for all server-message request

logs

🔵 09:34:33:993 Server Message Requested...(status-update , https://ql0mogs3b6.execute-api.us-east-1.amazonaws.com/dev/vapi-incomming-call): { "type": "status-update", "status": "forwarding", 🔵 09:34:36:652 Server Message Requested...(status-update , https://ql0mogs3b6.execute-api.us-east-1.amazonaws.com/dev/vapi-incomming-call): { "type": "status-update", "status": "ended", "endedReason": "assistant-forwarded-call" }

@theflash489 can you check the logs again in your side, I do see the correct status-updates.

Hi bro, I've tried with this. When the webhook URL is set to https://api.vapi.ai/twilio/inbound_call, forwarding calls works successfully. However, when I use my own API as the webhook and call VAPI to create a call and retrieve twiml, the transfer doesn't work as expected. The logs show a successful transfer, but I don't receive any transfered call and the call ends after about 2 or 3 seconds. The callId is 933b08df-fc81-4a85-be37-0e15676a88e1 I just want to report this to you to check if it is a bug. Regarding this thread, I would like to know the status of the forwarded call. If you have any updates on this, please let me know

I don't see any issue with call forwarding status @User

@theflash489 remove the server event

phone-call-control

and then try. This server event makes a send request to your server for control the call transfer instead of Vapi, so removing it and tryin again is benefical for you.

logs

🔵 10:54:09:229 Server Message Requested...(phone-call-control , https://ql0mogs3b6.execute-api.us-east-1.amazonaws.com/dev/vapi-incomming-call): { "type": "phone-call-control", "request": "forward", "forwardingPhoneNumber": "+18324226779", "destination": { "type": "number", "number": "+18324226779", "description": "this phone number is to use to transfer to agent of dealership Autolabs Motor" } }

@theflash489 do let me know if I can close this ticket if all of your questions are resovled?

@theflash489 do let me know if you have more questions, and else if all questions are answered related to this thread can I close this ticket?