Having issue with custom function calls with assis...
# support
p
I'm having an issue with the Vapi voice assistant Custom function calling. Previously it worked fine but after changing the Assistant's voice from the dashboard custom functions are not being called. More Details : I've created custom functions in Dashboard Assistants-> Functions-> Custom Functions. When I ask voice assistant to make any changes it was calling functions related to it. But after changing the voice assistant, it's not calling any functions, and now I can't even get the previous voice assistant working. It just responds that I've updated this data but is not calling any functions. If Anyone can help me to resolve this issue Please let me know.
v
@Prashant Lukhi I'm sorry to hear you're experiencing issues with the custom function calling in your VAPI voice assistant. Let's try to troubleshoot the problem together. First, please ensure that the voice assistant's configuration is correctly set up with the new voice parameters. Here's a reminder of the structure you should have in your assistant configuration for the voice property:
Copy code
json
{
  "voice": {
    "provider": "deepgram",
    "voiceId": "your-voice-id"
  }
}
Make sure that the
voiceId
is correctly set to the ID of the new voice you want to use. If the voice configuration is correct, the next step is to check if the custom functions are still properly linked to the intents in your voice assistant. Sometimes, changing configurations can lead to unintended disconnections. Please verify the following: 1. The intents are correctly defined and active. 2. The custom functions are properly linked to the corresponding intents. 3. There are no errors in the custom function definitions that could prevent them from being called. If you've checked all the above and the issue persists, it might be necessary to look into the logs or error messages provided by the VAPI dashboard to identify any specific issues with the function calls. If you're unable to resolve the issue with these steps, please ask support for more info on this, as they might need to look into your specific setup to diagnose and fix the problem.
You can continue this conversation by mentioning me in the message.
s
Hey! To help track down this issue, could you share: - The call ID - When exactly this happened (the timestamp) - What response you expected to get - What response you actually got instead This would really help me figure out what went wrong!
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