0eae585c-b03f-46ae-9be9-563e4871e46b at 2:10 mark what we sent to vapi if you add up all the days the vehicle was in the shop, was it in the shop for more than 25 days total? what user heard if you add up all the days the vehicle was in the shop, was it in the shop, was it in the shop for more than 25 days total? this has been observed repetitively across multiple calls, that three times

was in the shop

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raise the ticket

logs

🔵 17:34:48:635 PlayHT (Stream#7) Pushing " if you add up all the days the vehicle was in the shop, was"... 🔵 17:34:48:639 PlayHT (Stream#7) Received End. Pushing Buffer " was it in the shop for more than 25 days total?" and EOF... @8Ds If you look into the image and the logs the model has generated the response which was sent to voice provider. Nothing from Vapi side. @8Ds you need to check in your model logs why the words are generated twice. Do let me know if you further doubts/questions. https://cdn.discordapp.com/attachments/1309211498563899483/1309458612535558144/Screenshot_2024-11-22_at_3.29.26_PM.png?ex=6741a7dd&is=6740565d&hm=32e610e3c1e1d1ece22ff856ad0ad98b3a0944906a63559d5a925272f0b19c5f&

@Shubham Bajaj the problem is that: indeed, the model generated twice which was expected

if you add up all the days the vehicle was in the shop, was it in the shop for more than 25 days total?

however, the AI played three times, instead of twice

if you add up all the days the vehicle was in the shop, was it in the shop, was it in the shop for more than 25 days total?

it's 3 times vs 2 times the problem it is. And this has been seen repeatatively. hope this clarifies the problem thanks

@8Ds If you look into the logs the transcription was generated twice as you have mentioned but in the call recording it was spoken three times. It's clear the voice provider has hallucinated here. Do you mind trying a different provider or make some in response generated by custom-llm? Do let me know your thoughts on this. https://cdn.discordapp.com/attachments/1309211498563899483/1310626260652654612/Screenshot_2024-11-25_at_8.45.34_PM.png?ex=6745e752&is=674495d2&hm=64e68b804d55c0810d5f275ca54d3c04b6480f4a1ef96c47c31e53abfa510b9f&

thanks @Shubham Bajaj , please close the ticket