Vapi chat bot not working on Carrd built website
# support
m
so I've build a Vapi chat bot and want to add it to my website and the logo is there but i cant click on it and when i hover over it nothing happens. ive put all the code in properly and configured it properly but it just wont work. https://cdn.discordapp.com/attachments/1309322114041516105/1309322114997948436/Xnip2024-11-22_00-57-28.jpg?ex=674128be&is=673fd73e&hm=096ceeed66dc0706c83f2c1c2a69be7c633c00ed17d90e4930495c0b1ddfea69&
v
@mellow_ice1 I'm sorry to hear that you're experiencing issues with your VAPI chatbot integration. Let's try to troubleshoot the problem together. First, please ensure that the widget snippet has been inserted correctly into your website's HTML. It should be placed just before the closing
</body>
tag. If that's done correctly, we should check if the assistant ID is properly generated and configured in your website's code. If you've confirmed that both the snippet is in place and the assistant ID is correctly configured, but the issue persists, there might be a conflict with other scripts or CSS styles on your website that could be preventing the chatbot from being interactive. Could you please check your browser's developer console for any errors that might be logged when you try to interact with the chatbot? This information can be crucial in diagnosing the issue. If you're still unable to resolve the problem, please provide any error messages or additional details you've observed, and I'll do my best to assist you further. If necessary, you can reach out to support for more in-depth troubleshooting.
You can continue this conversation by mentioning me in the message.
s
@mellow_ice1 did you checked the browser console logs, what error message your getting it over there? The browser console logs are pretty self explanatory and will help you to do self-deubgging. In case your strucked somewhere do ping me!!
m
s
@mellow_ice1 click on the call icon and then look into the logs. If possible join today's discord OH for live Vapi tech support.