I have this inboound caller which can respond to customer queries and can also take grocery orders and then emailing the appropriate recipients. The problem is the assistant is just not abiding by the script, it calls the tool even before the customer starts speaking and sometimes it calls the tool with only partial data received from the customer. here is my callId - d34e6743-25a1-43ac-b435-3ed15f7f73ea

@Richard It sounds like there might be an issue with the trigger mechanism for the tool invocation within your voice assistant's workflow. To address this, we should review the conditions under which the assistant is programmed to call the tool. The assistant should wait for the customer to finish speaking and ensure that all necessary data is collected before calling any tools. To resolve this, you may need to adjust the voice recognition settings to better detect when the customer has finished speaking, or refine the logic that determines when enough information has been gathered to proceed with tool invocation. If you have access to the assistant's configuration or script, look for settings related to speech end detection, such as silence detection thresholds or voice activity detection (VAD) parameters. Additionally, review the logic that checks for complete data before proceeding. If you're not sure how to make these adjustments or if the problem persists, please reach out to support for more detailed assistance with your specific case and provide them with the callId you've mentioned. They will be able to investigate the issue further and provide a tailored solution.

improved it a bit but still it calls the tool with partial data. Here's the callId - dab20da3-9e98-406a-a289-c3bf8635165a

Hey @Richard you need to ensure your tool call description contains the tool usage, purpose, expected input parameters and optional output under 200 characters. The description must be of similar words as per your prompt to ensure it gets called most of the time.

Oh ok great, I will try it out and let you know 👍

example

trigger the sendEmail tool with {{userQuery}}, {{name}}, {{contactNumber}} Ask: "What is your name" and map result to {{name}}

Yup this helps. Thanks bro