Getting error -{“message”:“Couldn’t Start Call. Da...
# support
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Hi, I've some confusion in this part, because is there any limits from your end for total number of calls that we can make in particular amount of time using one number? (Note: I'm not asking about concurrent calls) To solve above issue, what if we buy multiples numbers from VAPI, and do you guys charge extra for outbound phone calls min like Twilio? Because currently, we've imported 1 number from twilio but twilio is charging on outbound calls as well apart from fix phone number cost. I'm bit confused here if you can give more clarity and suggestions @Vapi
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@AI PM Hello! I'm glad you reached out with your questions, and I'll be happy to clarify things for you. Regarding the limits on the total number of calls you can make using one number, VAPI does not impose a specific limit on the total number of calls you can make over a period of time. However, it's important to consider that there might be practical limitations based on network capacity and fair usage policies to ensure quality service for all customers. If you're planning to handle a large volume of calls, I would recommend looking into our Enterprise plans, which are designed to accommodate higher usage needs. As for purchasing multiple numbers, yes, you can certainly buy multiple numbers from VAPI to distribute your call volume. Each phone number would be billed at $2 per month. Regarding charges for outbound phone calls, VAPI operates differently from Twilio in that we provide $10 in free credits to every new account for testing voice workflows. After the credits are used, there may be additional charges for outbound calls, but these rates can vary. For detailed pricing on outbound call rates, it would be best to check our pricing page or contact our support team for the most accurate information. If you have any more questions or need further assistance, please feel free to ask. If you're ready to explore our Enterprise options or need specific pricing details, I can guide you on how to get that information.
You can continue this conversation by mentioning me in the message.
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yes, I need pricing details and I've doubt, so If I import twillio number, because I'm paying outbound calls charges to twillio, do i still need to pay outbound call charges to VAPI? I'm not talking about other features related to call, just simple outbound call mins
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Did you figure this out?
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@AI PM and @sankmadridista Twilio has imposed recently some regulations on us because of twilio's regulations now we only allow 10 outbound calls from each number daily. To make more calls you have to purchase number from twilio directly. I hope this clears your doubts.
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@Shubham Bajaj thanks for replying. Can I DM you regarding the enterprise plan? I'm interested in one. I'm aiming at 50000 outbound calls a day in future.
Hey @Shubham Bajaj I've DM you...please reply back
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