@theflash489
Hello!
1. To use dynamic variables with squadId for assistant requests, you can define the dynamic variables within the assistantOverrides object. This allows you to pass context-specific information, such as the customerName, into the assistant's workflow. Make sure that the dynamic variables are correctly referenced in your prompts and that the assistant is configured to recognize and utilize these variables.
2. Regarding the knowledge base for checking schedule dates and times, you can indeed split the knowledge base files by your agency. As for limitations, while I don't have the specific file size, number of files, or rate limits for updates, it's generally a good practice to keep the files optimized for quick access and updates. If you have a large dataset, consider structuring your knowledge base to allow efficient querying and retrieval of information. If you need precise limitations and best practices for managing your knowledge base files, please ask support for more info on this.
If you need further assistance with setting up dynamic variables or optimizing your knowledge base, feel free to reach out. We're here to help!