How can I connect my own VoIP number to Vapi? #1211483291191083018

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Hello everyone, I have a VoIP number from a provider called Voys. Is there a way to integrate it into VAPI?

@Pen 💻 Absolutely, you can integrate your VoIP number from Voys into VAPI. The process typically involves configuring your VoIP number to work with VAPI's services. Here's a general outline of the steps you might need to take: 1. Gather your VoIP number details, including any SIP credentials provided by Voys. 2. Log in to your VAPI account and navigate to the area where you can manage external numbers. 3. Enter the details of your VoIP number and any required SIP configuration settings. 4. Follow the instructions provided by VAPI to complete the integration process. If Voys has specific instructions or settings for integration with third-party services like VAPI, it would be best to consult their documentation or support team. Should you need further assistance or have any more questions, feel free to reach out!

This doesn't seems to help @Vapi

@Pen 💻 I apologize for any confusion. To better assist you, could you please provide more details about what you're trying to achieve? Are you looking to route calls from your Voys number through VAPI, or are you trying to use VAPI's voice functionalities with your existing Voys number? Once I have a bit more information, I'll do my best to guide you through the process.

Use vapi voice functionalities

@Pen 💻 To use VAPI's voice functionalities with your existing VoIP number from Voys, you'll need to set up call forwarding from Voys to a VAPI number that can handle the voice functionalities. Here's a step-by-step guide: 1. **Get a VAPI Number**: First, you need to obtain a phone number from VAPI that will be used to handle incoming calls with the VAPI voice functionalities. 2. **Configure Call Forwarding on Voys**: Log into your Voys account and set up call forwarding to the VAPI number you obtained. This way, when someone calls your Voys number, it will automatically forward the call to your VAPI number. 3. **Set Up Voice Functionalities in VAPI**: In your VAPI dashboard, configure the voice functionalities you want to use, such as voice menus, call recording, or custom voice responses. 4. **Test the Setup**: Make a call to your Voys number to ensure that it forwards correctly to your VAPI number and that the voice functionalities are working as expected. If you encounter any issues or need specific instructions, it might be necessary to reach out to Voys support to ensure that call forwarding is set up correctly and to VAPI support for assistance with configuring voice functionalities. Would you like to proceed with obtaining a VAPI number or configuring specific voice functionalities? If so, I can guide you through the next steps.

No instead of vapi, I have voys

@Pen 💻 I understand that you have a VoIP number with Voys and you want to use VAPI's voice functionalities with that number. To clarify, VAPI typically requires you to use a number from their service to access their voice API features directly. However, if you want to use your existing Voys number, you would generally need to forward calls from your Voys number to a VAPI number that is set up with the desired voice functionalities. If VAPI supports direct integration with external VoIP providers like Voys, you would need to follow their specific instructions for such integration. This might involve SIP trunking or other advanced configurations. Since you prefer to use your Voys number directly with VAPI, please reach out to VAPI support for detailed guidance on whether this is possible and, if so, how to set it up. They would provide the most accurate and up-to-date information on integrating an external VoIP number with their system. If you need assistance with contacting VAPI support or have any other questions, please let me know.

@Pen 💻 You can read this guide; it showcases how you can connect with your SIP provider. https://www.notion.so/SIP-be5179f856e046688c69eba817e7fcc3 https://www.notion.so/SIP-Inbound-Guide-1f0789ae62024748a62a6d81076b9f32 https://www.notion.so/SIP-Outbound-Guide-997d66df35284295b7149fc10c82f3e8

FYI

This contains twilio as example but process remains the same with other telephony provider as well. Do let me know if you need any other help.

Thank you very much for this... Will watch this and try it.