Hey Vapi, I'm having issue with my Vapi where the playht model has a lot of static in the audio when used by my colleagues in New York. I host Vapi and live in London and don't experience this static. Why would this be and how could I fix this?

@bertiefa Hello! It sounds like there might be a difference in the audio input environment between your location in London and your colleagues' location in New York. Since Vapi's transcription models are sensitive to background noise, the static could be due to environmental factors such as poor microphone quality, high levels of background noise, or network-related issues affecting the audio stream. Here are a few steps you and your colleagues can take to troubleshoot and potentially fix the issue: 1. **Check Microphone Quality**: Ensure that your colleagues are using high-quality microphones that have noise-cancellation features. 2. **Reduce Background Noise**: Advise your colleagues to minimize background noise. This can include turning off any unnecessary devices that produce sound, like TVs or radios, and using the system in a quiet room. 3. **Network Connection**: A poor network connection can also cause static in audio. Have your colleagues test their internet connection and switch to a wired connection if they are currently using Wi-Fi. 4. **Audio Settings**: Review the audio input settings on the devices being used in New York to make sure they are optimized for voice capture. 5. **Update Vapi**: Ensure that both your and your colleagues' Vapi installations are updated to the latest version, as updates may include improvements to audio processing. 6. **Contact Support**: If the issue persists after trying these steps, it may be beneficial to contact Vapi support for more in-depth troubleshooting. If you've already tried some of these steps, could you let me know which ones so we can narrow down the potential causes?

Hey @bertiefa To help track down this issue, could you share: - The call ID - When exactly this happened (the timestamp) This would really help me figure out what went wrong!