Phone number charge
# supportr
Radim Kopp
11/23/2024, 5:25 PMHello, I was charged 2$ for having a phone number on my account. That's wrong, because I dont have any Vapi's phone numbers. Vapi doesnt provide Czech numbers, so it's useless for me. Invoice number FC3E5F5D-0008
Radim Kopp
11/23/2024, 5:27 PMThe only phone numbers I use are phone number bough on twilio and imported here
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Vapi
11/23/2024, 5:28 PMmessage has been deleted
Vapi
11/23/2024, 5:28 PM@Radim Kopp
I'm sorry to hear about the unexpected charge. Let's look into this right away. Could you please provide me with the email address associated with your Vapi account so I can investigate the issue further?
Vapi
11/23/2024, 5:28 PMYou can continue this conversation by mentioning me in the message.
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Radim Kopp
11/23/2024, 5:39 PMadmin@dragnex.us
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Vapi
11/23/2024, 5:39 PM@Radim Kopp
Thank you for providing your email address. I will now investigate the issue with the invoice number FC3E5F5D-0008 and the unexpected charge. Please hold on for a moment while I look into this for you.
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Radim Kopp
11/23/2024, 5:40 PMok
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Vapi
11/23/2024, 5:40 PM@Radim Kopp
Please ask support for more info on this.
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Radim Kopp
11/23/2024, 5:40 PM@User
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Shubham Bajaj
11/25/2024, 3:42 PM@Radim Kopp can you share the orgId?
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Radim Kopp
11/25/2024, 3:55 PMHi, yes, here 392c1526-7b3d-4cb9-a280-c132f5cb21c5
Radim Kopp
11/25/2024, 3:55 PMI only use my own twilio phone number
Radim Kopp
11/25/2024, 3:56 PMBut I remember that when I bought the number for the first time, it got weird, so it most probably got glitched somehow, I probably never used that number, I just canceled it few weeks ago
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Shubham Bajaj
11/27/2024, 11:05 AM@Radim Kopp the subscriptions has been cancelled and recent charge has been refunded.
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Radim Kopp
11/27/2024, 11:05 AMThank you very much, ticked solved, email came
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