Webhook not triggered by external device
# supporth
HT
11/25/2024, 2:24 AMWhile Webhook triggers fine when called within Vapi " talk to Assistant", it does not get triggered when the assistant is called by external phone number imported to vapi from Twilio. The assistant pick up start the conversation but nothing happens on the webhook( Make.com) side. I
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Vapi
11/25/2024, 2:27 AMmessage has been deleted
Vapi
11/25/2024, 2:27 AM@HT
It sounds like you're experiencing an issue with the webhook not being triggered when the assistant is accessed via an external phone number from Twilio. To assist you better, I would need to understand more about your current setup and configuration.
Could you please provide additional details about how you have configured the webhook within VAPI? Also, have you made sure that the webhook URL is correctly set up in your Twilio configuration for the phone number in question?
If everything seems to be configured correctly, it's possible that there might be an issue with the webhook URL or with the service you're using (Make.com). You may want to check the logs on both VAPI and Make.com to see if there are any errors or messages that could provide more insight into the problem.
If you're unable to resolve the issue with this information, please reach out to support with the specific details of your setup, and they will be able to assist you further.
Vapi
11/25/2024, 2:27 AMYou can continue this conversation by mentioning me in the message.
Vapi
11/25/2024, 2:28 AM@HT
Sweet. Have a great day!
Vapi
11/25/2024, 2:28 AM@Vapi
Sweet. Have a great day!