I need to be able to detect if its a web call because in web calls, the user cannot be forwarded to another phone number and i need to handle that gracefully.

@Bishop Certainly! To detect if a call is a web call, you can check the

phoneCallTransport

parameter in the context of the call. If the

phoneCallTransport

is not set to

sip

or

pstn

, it's likely a web call. For web calls, you would handle the call within the web environment and provide alternative solutions to the user, such as offering a callback option or providing assistance through a web-based chat or support system. If you need to implement this detection in your system, you may need to write a conditional check in your code. If you provide me with more details on how you're handling calls, I can give you a more specific solution.

@Bishop can you help me with how your getting the calls and where your getting the calls? With this I will get to know about your environment and then it will be exact help. For Generic Answer with each request to your server Vapi includes the call type under property named

type

.

Appreciate the answer. So when you say 'for each request to your server' do you mean via the webhooks and tool calls from vapi?

@Bishop your right about it and you can know more about it from here https://vapi.notion.site/Setting-Up-Dynamic-Variables-for-Your-Vapi-Calls-A-Quick-Guide-140008c8393f8057ac24db4089edc466?pvs=4