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Issue with Call Recordings in VAPI Dashboard after...
# support
u
Dear VAPI Support Team, We have recently set up Amazon AWS to store our call recordings on our server. However, we have noticed that the recordings are no longer loading in the call logs within the VAPI dashboard. This prevents us from reviewing the recordings directly in the call logs, which is critical for managing our high call volume efficiently. Could you please assist us in resolving this issue? We need a solution to ensure that our call recordings are accessible in the dashboard as before. Thank you for your support, and we look forward to your response.
v
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@ʕ•ᴥ•ʔﾉ ♡ Hello, Thank you for reaching out to VAPI Support with your concern about the call recordings not loading in the call logs on the dashboard. To assist you effectively, I would need a bit more information about how you've configured the integration with Amazon AWS for storing your call recordings. Specifically, it would be helpful to know if any changes were made to the recording settings in your VAPI dashboard or if there were any updates to your AWS S3 bucket policies or permissions that might affect the accessibility of the recordings. In the meantime, please ensure that: 1. The AWS S3 bucket is correctly configured to allow access from the VAPI platform. 2. The VAPI dashboard is correctly pointed to the AWS S3 bucket where the recordings are stored. 3. There are no network issues that might be preventing the VAPI dashboard from accessing the recordings. Once you've checked these settings and if the issue persists, please provide us with any error messages or codes you're seeing, and we'll take a closer look to help resolve the issue. We're here to help you ensure that your call recordings are accessible in the dashboard as smoothly as possible. Best regards, VAPI Support Team
Got it. Tagging @User for additional help.
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