My question is if it could be possible in any way to have a call conference with two or three different agents at a time instead of doing a normal transfer just to add another agent to a call and be talking like in a team call?

You can continue this conversation by mentioning me in the message.

That really sounds amazing. I didn’t know that this is possible to be talking simultaneously with two or three different agents so in my case it’s about if a client doesn’t speak German so I want to integrate another agent who is translating or what I’m saying in German, maybe to Russian language or to English language or maybe Arabic language or Spanish language so to know if this could be possible or also to have like a team conference where different experts are included. And I also would like to know if it’s a better result if I write the prompt in the different languages or if it’s enough if I write the prompt just in German for each of this agent who meant to talk in Russian Arabic, English Spanish, or maybe if it’s better to write it in English or what do you think?

@Exideus_Systems It's wonderful to hear that you're interested in the multilingual capabilities of VAPI. Yes, it is indeed possible to have a conference call with agents who can translate or communicate in different languages such as Russian, English, Arabic, and Spanish. This can be particularly useful in customer support scenarios where clients speak various languages. Regarding the prompts, for the best results, it is advisable to write the prompts in the language that each agent is supposed to speak. This ensures clarity and reduces the chances of miscommunication. However, if all agents understand German, you could write the prompts in German, and each agent could then translate and communicate in their respective language to the client. If you're using a voice API with multilingual support, like Eleven Labs or Azure, you can leverage their models to understand and respond in multiple languages. This can enhance the user experience significantly by providing support in the client's preferred language. If you need further assistance with setting up a multilingual conference call or have any other questions, feel free to ask. I'm here to help!

Well, that’s very interesting to know because I would like to know if the opportunity to have misunderstandings or errors is higher if I integrate a multilingual agent who is starting to talk in different languages then if I just do team calls with three different agents and every agent could talk One language, and then what needs to be done is to enable the function to translate the whole conversation later in English or in German, I don’t know if this is possible inside of the platform or if I need to integrate a third platform for this?

@Exideus_Systems Integrating a multilingual agent who can converse in different languages can be very efficient, but it does carry a risk of misunderstandings or errors, especially if the agent is not equally proficient in all the required languages. Using separate agents for each language can reduce this risk, as each agent would be a specialist in their respective language, likely leading to clearer and more accurate communication. As for translating the entire conversation, many advanced voice API platforms offer real-time translation features, which can translate conversations as they happen. This means you wouldn't necessarily need to integrate a third-party platform for translation. However, the accuracy of real-time translation can vary, and it may not always capture the nuances of complex discussions. If you prefer to have the conversation translated afterward, some platforms do offer transcription services that can transcribe the call in the original language and then translate the text into English, German, or any other language you require. This can be done within the platform if it supports such features, or you might need to use a specialized transcription and translation service. In either case, it's important to consider the privacy and confidentiality of the conversations, especially when dealing with sensitive information. Make sure that any service you use complies with the necessary data protection regulations. If you need specific guidance on setting up real-time translation or post-call transcription and translation within your platform, please let me know, and I can provide more detailed assistance.

OK, amazing thank you for that and I would like to know if Vapi also offers subscriber in Arabic or Turkish language because a client of mine has an orthodontic practice and a lot of patience are speaking. These languages or also Russian. And yes, I guess you’re right because even if I choose one agent to be multilingual, the transcribe and the transcription will not be indifferent languages, and it will fail

@Exideus_Systems I'm glad you found the information helpful! Regarding your question about Bobby offering transcription services in Arabic, Turkish, or Russian, you would need to check your dashboard under the transcribers tab on the assistant page to see if Bobby supports these languages. Each provider has different language capabilities, and not all models support all languages. If Bobby does not support transcription in these languages, you may need to look into other providers that offer multilingual transcription services. It's important to choose a provider that can accurately transcribe in the languages spoken by your client's patients to ensure clear and effective communication. If you need assistance with finding a provider that supports transcription in Arabic, Turkish, or Russian, or if you have any other questions, please feel free to ask. I'm here to help you make the best choice for your client's needs.

I meant Vapi and not Bobby

@Exideus_Systems My apologies for the confusion. Yes, VAPI does offer support for multiple languages, including Arabic, Turkish, and Russian. This means that your client's orthodontic practice can cater to patients who speak these languages by using VAPI's voice services. For transcription and translation services, VAPI can transcribe calls in the language they were made and potentially offer translation into other languages, depending on the specific features available within the platform. This would allow for effective communication with patients who speak Arabic, Turkish, or Russian, and also provide transcriptions in these languages or translate them into English or German as needed. If you're looking to integrate these services into your client's practice, you may want to explore the specific language models and capabilities within VAPI to ensure they meet your requirements. If you need further assistance with setting up these services or have additional questions, please let me know, and I'll be more than happy to assist you.

I’m facing a little problem right now. I created a Russian inbound agent and now when I’m trying to set up a number for this agent, it looks like it’s already done, but then there’s no number or ID set up for the agent on the dashboard of the agent. https://cdn.discordapp.com/attachments/1310566001338875925/1310593312931057745/Bild_25.11.24_um_14.08.jpg?ex=6745c8a3&is=67447723&hm=4d52fc7a8936dd5a0b4aceeb53eb72ccf495d93bdaf441ef0cc39d6ac0a3d6c5& https://cdn.discordapp.com/attachments/1310566001338875925/1310593313346424933/Bild_25.11.24_um_14.09.jpg?ex=6745c8a3&is=67447723&hm=ad4fd67d86fd8662369845ccc7fa5e466dc82e07872678ec416a59bc032c2250&

@Exideus_Systems It sounds like there may have been an issue with the setup process for your Russian inbound agent. To resolve this, you can try the following steps: 1. Go back to the phone number detail page where you configure your phone numbers. 2. Verify that the number you intended to assign to the Russian inbound agent is listed there. 3. Check if there is an option to "Attach Your Assistant" or a similar function to link the number with the agent. 4. If the number is listed but not attached, proceed with the attachment process. 5. If the number is not listed, you may need to go through the import process again to ensure the number is properly added to your account. If after these steps the number or ID still does not appear on the agent's dashboard, there might be a technical glitch or a step in the setup process that was missed. In this case, it would be best to reach out to VAPI support for further assistance. If you'd like, I can guide you through the process of checking the setup on your dashboard or help you with contacting support. Please let me know how you would like to proceed.

@Exideus_Systems With Vapi as of now there is no native feature for the confrence calls you have to check with your telephony provider for this. Do let me know if you require further help.

Funny that the support Bot is telling something else haha but yesh i already noticed it. Do you have Experience with it with twilio?

Yeah I can help you debug and unblock you.

Awesome. Lets do it