How to use our physical phone number?
# support
c
Hey, I need to make calls to Switzerland through VAPI, but I can't purchase Swiss mobile phone numbers on Twilio or Vonage. However, I already have some physical Swiss phone numbers. How can I use my own phone number?
v
message has been deleted
@Chiriac_Alex Great to hear that you're interested in using VAPI for calls to Switzerland! Since you already have Swiss phone numbers, you can import them into VAPI by following our phone calling guide. The process typically involves proving ownership of the numbers and porting them into the VAPI platform. Here's a brief overview of the steps you might need to take: 1. Gather documentation that proves your ownership of the Swiss phone numbers. 2. Contact VAPI support to initiate the number porting process. 3. Follow the specific instructions provided by the support team, which may include filling out porting forms and providing additional details. If you need the detailed guide or assistance with the process, please let me know, and I can provide further instructions or direct you to the right support channel.
You can continue this conversation by mentioning me in the message.
c
how much time will take it, what are the fees for this phone number,where to contact the team support? @User
@Vapi
v
@Chiriac_Alex Porting your existing Swiss phone numbers to VAPI can vary in time, typically ranging from a few days to a few weeks, depending on several factors such as the current carrier's response time and the regulatory requirements in Switzerland. As for the fees, they can differ based on the service provider's pricing policy for number porting and monthly number hosting. It's best to check directly with VAPI's pricing page or contact their support for the most accurate and up-to-date information. To contact the support team, you should visit the official VAPI website and look for the support or contact us section. There you can find various ways to get in touch, such as a support ticket system, email, or a direct phone line. If you need assistance with contacting support or have any other questions, please let me know!
c
What are their phone number line ? @Vapi
v
@Chiriac_Alex Please ask support for more info on this.
c
Hi,there is a phone number to call ? @User
s
Hey @Chiriac_Alex to use own local numbers you have to connect with your local telephony providers and ask them for SIP Support. If they Support SIP and VoiceIP Trunking then you can do both inbound and outbound calls using your local swiss phone number.
Once your done confirming with them about SIP and process do let me know I will share the documentation for setting up SIP with Vapi.
c
I need both of them VoiceIP Trunking and Support Thruking @Shubham Bajaj ?
s
Did you checked with your Telephony provider @Chiriac_Alex ?
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