FirstMessageMode is not passed from make to Vapi, ...
# support
p
Any Ideas what goes wrong here. Yesterday it worked, today not anymore, even with the same json in make. Have checked the API on postman, seems everything OK, but the FirstMessageMode seems to be ignored. Checked all documentation but cannot find a solution. Can anyone help? Please let me know. Thanks
f
@ps_9999 Can you send me the picture of the automation you set up
v
@ps_9999 It sounds like you're experiencing an issue with the
FirstMessageMode
parameter not being recognized or acted upon as expected within your VAPI setup. Since you've mentioned that the API works fine on Postman, it's possible that the issue might be related to how the request is being sent from the "make" platform or a temporary glitch. Here are a few steps you can take to troubleshoot the issue: 1. Double-check the Request: Ensure that the JSON payload you're sending is correctly formatted and includes the
FirstMessageMode
parameter with the expected value. 2. Review API Changes: Sometimes APIs are updated, and these updates might require changes in the way parameters are sent. Verify that there haven't been any recent changes to the API that might affect the
FirstMessageMode
. 3. Check for Service Outages: Verify if there are any known issues or maintenance windows for the VAPI service that could be affecting its behavior. 4. Inspect the "make" Platform: Since the issue seems to be specific to the "make" platform, review any logs or error messages that it provides. There might be a clue there as to why the
FirstMessageMode
is being ignored. 5. Contact Support: If you've gone through these steps and still can't resolve the issue, it might be best to reach out to the support team for the VAPI service. They may have more insights into why this problem is occurring. If you'd like, I can assist you in closing this support ticket once the issue is resolved, or if you need to escalate this to a higher level of support, please let me know.
You can continue this conversation by mentioning me in the message.
p
Thank, you. I did it all and still cannot figure it out.
f
Can you dm me
p
I just tryed but could not send
f
Can you show me
p
What do you need to see? My FLow was working but no the assistant does not respond anymore.
f
Have you check the billing on this?
p
sure
f
Oh Kay for this, can you get me access to your vapi acct? So I can have a look on the act
s
Hey @Favour To help track down this issue, could you share: - The call ID - What response you expected to get - What response you actually got instead This would really help me figure out what went wrong!
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