"existing meeting because room was deleted"
# support
r
Any one can helpme with this error "existing meeting because room was deleted" when testing assistant in web mode or any mode, in the middle of the call, 😩
v
@Roberto I'm sorry to hear you're experiencing issues with your assistant during calls. The error message "existing meeting because room was deleted" suggests that the virtual room or session that was being used for the call was somehow removed or terminated unexpectedly. This could be due to a variety of reasons, such as a configuration issue or a problem with the service maintaining the call. To help you resolve this issue, I would recommend checking the following: 1. Ensure that the assistant's configuration is correct and that it has the necessary permissions to maintain a session. 2. Verify that the service hosting the virtual room is operational and not experiencing any outages or disruptions. 3. Check if there are any time limits or conditions that might automatically terminate the room after a certain period or due to inactivity. 4. Review any recent changes to the system or updates that might have affected the stability of the call sessions. If you've gone through these steps and the problem persists, it may be best to reach out to the support team for further assistance. They can provide more detailed troubleshooting and help identify the root cause of the issue.
You can continue this conversation by mentioning me in the message.
b
Could you please send us a call id or multiple so that we may assist you further? @Roberto
On first thoughts, it may be that your silence timeout is too low
s
@Roberto a gentle reminder for call Id.
d
@Roberto here is my assist id: 66225039-4e1c-447e-a938-40b7155a8c18 I have the same problem of "existing meeting because room was deleted"
here is my assist id: 66225039-4e1c-447e-a938-40b7155a8c18 I have the same problem of "existing meeting because room was deleted"
v
@dmoney538. Thank you for providing your assistant ID. It seems there might be an issue with the assistant's configuration or with the session management. To assist you further, I will need the call ID or IDs associated with the sessions where you encountered the error "existing meeting because room was deleted." Could you please provide the call ID(s) so that we can investigate this issue more thoroughly? If you're unsure where to find the call ID, it is usually generated for each session and can be found in the call logs or the administrative interface of your voice API platform.
d
I used the web mode to test the Vapi call. But here is a number id that is map to the account. call id: 57b92d89-ed15-4c62-95aa-f38e5fb1a85a
s
Because of no response closing this ticket.
create a new support ticket for your issue.
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