I am sending this response back from my call status update: {"message_response":{"error":"Ho Ho Ho, Who gave you my number? Visit callsanta.shop to buy credits to talk to me"}} I can see it received in the dashboard logs, but it is not being relayed to the customer.

@thenewcreative I'm glad to hear that the response is showing up in the dashboard logs. It sounds like there might be an issue with the system relaying the message to the customer. To ensure that the message is delivered properly, please check the following: 1. Verify that the Server URL is correctly configured to receive POST requests from the call status updates. 2. Ensure that the system is set up to forward the message from the logs to the customer's endpoint. 3. Check if there are any filters or conditions that might be preventing the message from being sent to the customer. If everything seems to be configured correctly and the issue persists, it may require further investigation by our support team. Please ask support for more info on this, and they will be able to assist you in resolving the issue.

@User any help here?

Hey @thenewcreative To help track down this issue, could you share: - The call ID - When exactly this happened (the timestamp) - What response you expected to get - What response you actually got instead This would really help me figure out what went wrong!

@Shubham Bajaj I was sent this by Nikhil: https://docs.vapi.ai/api-reference/webhooks/server-message#response.body.messageResponse.Server%20Message%20Response%20Assistant%20Request.error Call id: 5edca11b-f696-4721-8c5a-aed7baefe71b response I sent: {"message_response":{"error":"Ho Ho Ho, Who gave you my number? Visit callsanta.shop to buy credits to talk to me"}} I am expecting the call to end with that message

Hey @thenewcreative the call status update server event response is not consumed because these events for your info, not generating content based on external events. For generating content or response instead you have to use tool calling set async to false. Do let me know if you require further help or have doubts.

Sorry I do not understand? Can you try to explain again? @Shubham Bajaj

@thenewcreative What I meant was, the call status update server event response isn’t consumed because these events are just for your information, not for generating content based on external events or actions. If you need to generate content or a response, you’ll need to use tool calling with

set async

set to

false

. Let me know if you have any questions or need more help!