Dear VAPI Support Team, We are currently experiencing some challenges with the AI agent integrated into our system, and we would appreciate your support in resolving these issues. Below are the key concerns we have encountered: Delayed Response Time: When a call is initiated, the AI agent takes approximately 3-4 seconds to respond. This delay affects the overall call experience, and we are looking for a way to minimize it. Unexpected Responses: During calls, the AI agent occasionally says, "Just a sec. Goodbye!" This response is incorrect and was not included in our prompt script. Please advise on why this might be happening and how we can prevent it. Accent-Based Script Skipping: In some cases, the AI script seems to skip or misinterpret the intended flow due to variations in user accents. We would like to know if there are configuration adjustments or enhancements available to improve the agent's accuracy and adaptability in such scenarios. Please let us know the steps we can take to address these concerns or if any additional information is required from our end to assist in troubleshooting. Looking forward to your prompt response.

@Narendra Hello, Thank you for reaching out to VAPI Support with your concerns. I'm here to assist you in resolving these issues. Let's address each of your concerns one by one: Delayed Response Time: The delay you're experiencing could be due to network latency or processing time on the server. To minimize this, you can check your server's performance metrics and optimize your code for faster execution. Additionally, ensure that your server is geographically close to your user base to reduce network latency. Unexpected Responses: The unexpected "Just a sec. Goodbye!" message could be a result of an error in the AI agent's logic or an unintended trigger within the conversation flow. To investigate this, please review your AI agent's conversation logs to identify any patterns that lead to this response. Also, check for any fallback or error handling mechanisms that might be causing this. Accent-Based Script Skipping: For accent-related issues, VAPI offers multilingual support and custom voices that can be trained to better understand various accents. You can utilize these features to improve the AI agent's accuracy. Additionally, consider implementing more robust speech recognition and natural language understanding models that are trained on diverse datasets. If you need further assistance with these enhancements or have any additional questions, please don't hesitate to ask. We're here to help you ensure the best possible experience with your AI agent.

@Vapi I need exact solution to resolve this issues.

@Narendra I understand you're looking for specific solutions. Let's tackle each issue with actionable steps: 1. Delayed Response Time: - Optimize your AI agent's code to ensure quick processing. - Check the server's performance and consider scaling up resources if necessary. - Review network configurations to minimize latency. 2. Unexpected Responses: - Examine the AI agent's dialogue management system to ensure it's following the correct script. - Check for any bugs or errors in the code that might cause the AI to jump to the "Goodbye" message prematurely. - Implement additional logging to capture when and why the unexpected response occurs. 3. Accent-Based Script Skipping: - Train your AI model with a diverse dataset that includes various accents to improve recognition. - If possible, use a speech-to-text service that specializes in accent recognition. - Adjust the speech recognition settings, such as the

machineDetectionSpeechThreshold

and

machineDetectionSpeechEndThreshold

, to better handle variations in speech patterns. If you provide more details about your current setup, such as the speech recognition service you're using or the specifics of your AI agent's configuration, I can offer more tailored advice. Additionally, if you're using any specific VAPI features that might be relevant to these issues, please let me know so I can guide you accordingly.

Optimize your AI agent's code to ensure quick processing. I have already minimum script

Not a staff member but I experienced some of these as well. I can share solutions via the UI/dashboard: Delayed Response Time: When a call is initiated, the AI agent takes approximately 3-4 seconds to respond. This delay affects the overall call experience, and we are looking for a way to minimize it. make sure you're using the first message and also clearly communicating to the agent via the prompt what that first message is. There's a disconnect between the first message vs. the first message the agent says from the prompt, as in the agent doesn't know other wise. If you feed the agent the likely first message from the user that can help as well. Unexpected Responses: During calls, the AI agent occasionally says, "Just a sec. Goodbye!" This response is incorrect and was not included in our prompt script. Please advise on why this might be happening and how we can prevent it. "Just a sec" is the default message for when the agent is calling a tool. Check if this is intended. Goodbye is the message that is automatically said when it's using the "endCall" tool specifically. If you go to the functions tab in the dashboard for the agent make sure there's nothing there. That should solve the "goodbye" message. (attached as an image). For: "Accent-Based Script Skipping: In some cases, the AI script seems to skip or misinterpret the intended flow due to variations in user accents. We would like to know if there are configuration adjustments or enhancements available to improve the agent's accuracy and adaptability in such scenarios." This may jsut be fundamentally a challenge for current transcription models (e.g. deepgram) because if the transcription from what the user said is turned into something that it wasn't, the agent can only respond to that. Hope that helps https://cdn.discordapp.com/attachments/1310873614471397418/1310914110896082995/Screenshot_2024-11-26_at_6.22.47_PM.png?ex=6746f367&is=6745a1e7&hm=65377ba409991fdb39d3b21f4e13e1756adc1d2bb09dec1eea0105c2d72758c2&

Here is the script so let me know what we are doing mistakes

> Unexpected Responses: > During calls, the AI agent occasionally says, "Just a sec. Goodbye!" This response is incorrect and was not included in our prompt script. Please advise on why this might be happening and how we can prevent it. @Narendra these response are because of tool call messages. > Delayed Response Time: could you share: - The call ID - When exactly this happened (the timestamp) This would really help me figure out what went wrong! > Accent-Based Script Skipping: This is related to Vapi prompting guide, I suggest rework on your prompt according to Vapi Prompting Guide.

Please help me quick because we are getting late in the delivery.

@Narendra I have listened to the call recording, after 03:13 it says

goodbye

instead of not responding or delayed response as you have mentioned. Can you check the call id again?