Is possible to transfer the call to another assist...
# support
d
Hello team! Is possible to just change the assistant during a normal conversation? I'm not talking using twilio or other services, just pure vapi.
v
@Damiano Rodriguez Hello! Yes, it's absolutely possible to change the assistant during a normal conversation using VAPI. You can configure your assistant options and restart the assistant with the new configuration. This can be done programmatically without the need for external services like Twilio. Would you like to know how to do this or do you need assistance with a specific part of the process?
You can continue this conversation by mentioning me in the message.
a
So, how's it possible to do so?
d
Yeah, I know that's possible with the SDK's call start and call stop functions, but sometimes some users gets errors during disconnection and reconnection. The error says: "Exiting meeting because room was deleted"
v
@Damiano Rodriguez It sounds like the issue you're encountering is related to the call room being deleted unexpectedly during the transition process. This can happen if the call is not being properly managed during the switch. To avoid this error, you should ensure that the call room persists while you're switching assistants. Instead of stopping the call and starting a new one, which might lead to the deletion of the room, you could try the following: 1. Mute the current assistant. 2. Initiate the new assistant in the background. 3. Once the new assistant is ready, unmute it and mute the old one. This way, you're not actually ending the call but rather swapping the active assistant within the same call session. If your SDK supports these operations, it should help prevent the "room was deleted" error. If you're still experiencing issues, it might be necessary to look into the SDK documentation or contact the support team for more detailed guidance on handling this transition smoothly. Please let me know if you need further assistance!
d
What? should I mute the assistant? So it will remain in the conversation?
@User Anyone?
s
Hey @Damiano Rodriguez what do you mean by "change the assistant during a normal conversation" ?
d
Like a forwarding. I'm talking with an assistant and I need to switch assistant to another, during the same call. Right now I'm closing the call and starting it again with another assistant.
Is possible to just switch the assistant during a call?
s
Checkout Squads. Squads allow you to switch between different assistants during the call. https://docs.vapi.ai/community/squads
7 Views