Couldn't Create Twilio Call. Twilio Error: Authent...
# support
a
As usual I was making a request to the call API: https://api.vapi.ai/call/phone, but this time something unusual happened, something unexpected to me and that's this error payload that I received:
{'message': "Couldn't Create Twilio Call. Twilio Error: Authenticate", 'error': 'Bad Request', 'statusCode': 400}
Any idea when does this happen?
v
message has been deleted
@Ayush It appears that the error you encountered is related to authentication issues with Twilio. The message "Couldn't Create Twilio Call. Twilio Error: Authenticate" suggests that there was a problem with the authentication process when trying to create a call through Twilio. Here are a few possible reasons why this might happen: 1. **Invalid Credentials**: Your Twilio credentials (Account SID and Auth Token) may be incorrect or have been changed. Please verify that you are using the correct credentials. 2. **Headers Misconfiguration**: Ensure that the authentication token is correctly included in the header of your API request. 3. **Expired Token**: If you are using a temporary token, it might have expired. You would need to generate a new one. 4. **Account Issues**: There might be an issue with your Twilio account, such as suspension or restrictions that prevent API calls. To resolve this, you should: - Double-check your Twilio credentials and ensure they are correctly set in your API request headers. - Review any recent changes to your Twilio account that might affect API access. - Check the Twilio status page for any ongoing issues. - If the problem persists, you may need to contact Twilio support for further assistance. If you need help with checking your credentials or making a new request, please provide me with the necessary parameters, and I'll assist you further.
You can continue this conversation by mentioning me in the message.
s
@Ayush What response are you getting back for the API request? If you can share the cURL request, it will help me pinpoint the exact issue.
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