couldnt link my card
# support
l
Hello, my current use is still below the free credits but still i anticipate an increase in use of my app so I want to link in my card but i coudlnt do it. The loading keeps just loading ;;;
v
@Luaina Hello! I'm glad to hear that you're anticipating growth for your app. I'm sorry to hear that you're experiencing issues with linking your card. Let's try to resolve this together. Could you please check if your internet connection is stable and if you're using a supported browser? Also, please ensure that you're entering the correct card details and that your card is not expired or blocked for online transactions. If everything seems fine on your end, there might be a temporary issue with our system. In that case, I would recommend trying again after a short while. If the problem persists, please reach out to our support team for further assistance. If you need any more help or have any other questions, feel free to ask.
You can continue this conversation by mentioning me in the message.
s
Hey @Luaina Can you re-add your credit card details? It will fix your issue, also sharing loom video for the reference https://www.loom.com/share/a3d4cc5339de4f45b818bace94a2a716?sid=b9737bf2-f6bc-48e3-8e8a-4512845aba9a
l
Hey @Shubham Bajaj already managed to do it. I just need to update chrome
s
@Luaina can i close this ticket then?
l
yes