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About ~$6000 in credits are missing from my accoun...
# support
a
Hi, I am a long time advocate of VAPI. My current account is scaleconvos@gmail.com. I won the $5000 hackathon and I also seeded the account initially with $1000. I initially wired the Check directly to Jordan at the beginning of the company. And for context, I was customer #1, and helped On some of the initial documentation. https://x.com/Vapi_AI/status/1796598283688870209 And also here is a screenshot The $1000 check conversation. Now when I check my current credit system none of those credits are appearing On their new account system. Can you please help me quickly get those credits reinserted into my account? Your help in resolving promptly this is invaluable. Thank you! My account is scaleconvos@gmail.com https://cdn.discordapp.com/attachments/1311209490296737822/1311209490539872286/image.png?ex=6748067f&is=6746b4ff&hm=2adfbeb1a12cbdc685f1519a2f332df9f9f302cd6b8db3f5a464f0d450954fdc&
v
@Amulya Parmar Hello! It's wonderful to hear about your long-standing support and contributions to VAPI. I'm here to assist you with your account credits. To address the issue with the missing credits, I would need to escalate this to our billing department so they can investigate and manually adjust your account balance accordingly. Since you've provided your account email as scaleconvos@gmail.com, I will use this to reference your account details. Please allow me a moment to initiate the process for you. Meanwhile, if you have any additional information or documentation regarding the credits that you haven't shared yet, please provide them as it will help expedite the resolution. Rest assured, we value your contributions and will work diligently to resolve this promptly. Thank you for your patience.
You can continue this conversation by mentioning me in the message.
b
Hey @Amulya Parmar , im looking into this right now
@Amulya Parmar So the credit balance is for Stripe, and is currently within Stripe
What i can do for you is transfer this into credits onto our new billing system, if you would like that
i have added some credits to prevent operational issues
a
Hi @bryant , great to hear from you. Understood as far as the credit balance, but yes could we please transfer all the credits to the new billing system please?
b
@Amulya Parmar No worries, I will do that shortly
It's done
a
Thank you so much @bryant ! I will take a look right now
2 things: 1. I think this number is way off. I won a $5000 grant in credits this does not include this. this is just the initially $1000 i think and I eel like probably have more than $400 credits/1000 but that I am not sure about it. Can you please add the $5000 rom the hackathon too please?? 2. Quick question would it be potentially possible to keep the credits on the account team@leasemagnets.com though instead of the scaleconvos@gmail.com or can I add my team@leasemagnets.com to the same team /org. Thank you so much!!! https://cdn.discordapp.com/attachments/1311209490296737822/1311302229319487528/Screenshot_2024-11-27_at_7.04.27_AM.png?ex=67485cde&is=67470b5e&hm=a2157711deb9e4cae5d91b55282877f584f757de332fa847b5398dfae54e0bbc&
b
is team@leasemagnets.com a different org?
a
b
The credits are attached to a wallet, rather than the individual account / user
a
but #1 is more concerning 4 me right now, thank you again In advance for your prompt help.
and is the wallet tied to the org?
And Do you know where the $5,000 credits are? Is there a way you can load that into that in the account too? I am sure that they have not been added / taken to account here
b
yes, i have just loaded them into the account
a
@bryant thank you so much. Sorry if I was stressing out too much here. Thank you so much for making and being proactive here, and your amazing help!
b
no worries at all! feel free to reach out whenever you have such issues
a
really am grateful, and one super random other question @bryant Do you know how we can actually test these voices in Cartesia on the VAPI dashboard? https://cdn.discordapp.com/attachments/1311209490296737822/1311303857854222346/Screenshot_2024-11-27_at_7.12.41_AM.png?ex=67485e62&is=67470ce2&hm=33ec52ce902e53070a9fd6888b5e0145522939b1b91aa4d7684225d9752e0bda&
b
if i'm not wrong you'd have to use them with an assistant, cartesia might have samples on their website
a
thank you and got it @bryant !
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