Vapi bot for booking, cancelling and rescheduling ...
# supportr
R-
11/27/2024, 9:28 AMI don't understand how to get the bot to get the webhook response specifically the second image where I run the get_availability function which fulls information from a webbook and the webhook returns correctly but Vapi doesn't flow to the extract reservation details option. What do I do to get vapi to choose the correct flow. I've tried a lot of different prompts and nothing seems to work. I've also added in my webhook response so you can see what I mean.
Any help is greatly appreciated thanks.
https://cdn.discordapp.com/attachments/1311262242066530365/1311262242947465247/image.png?ex=674837a0&is=6746e620&hm=e4b226e1e81374a34c72cf7ba6c5331c2c486bb7b7af7d44d7f42331a6bac3d0&
https://cdn.discordapp.com/attachments/1311262242066530365/1311262243593125948/image.png?ex=674837a0&is=6746e620&hm=7ac0d66ad081649f84eebc1aceeba711b1bb43828c6d27b9dd3d2dcc59e3d8d3&
https://cdn.discordapp.com/attachments/1311262242066530365/1311262243974942792/image.png?ex=674837a1&is=6746e621&hm=1623cd853d48f20ac73a31db72987242c071c59e97c58bd3623c5951d88dcd32&
v
Vapi
11/27/2024, 9:30 AMmessage has been deleted
Vapi
11/27/2024, 9:30 AM@R-
It sounds like you're having trouble with the flow control in VAPI after receiving a webhook response. To assist you better, I would need to understand the specific details of your implementation. However, here are some general steps you can follow to troubleshoot the issue:
1. **Check the Webhook Response**: Ensure that the response from your webhook matches the expected format as per the VAPI documentation. The response should contain the correct fields and data types that VAPI is expecting to receive.
2. **Review the Flow Conditions**: In your VAPI flow, make sure that the conditions to transition to the 'extract reservation details' option are correctly set up. The conditions should be based on the data received from the webhook response.
3. **Examine the Server Logs**: Look at the logs on your server to see if there are any errors when VAPI hits the webhook endpoint. This can give you clues as to why the flow might not be proceeding as expected.
4. **Test with Static Data**: Try to simulate the webhook response with static data to see if VAPI transitions to the correct flow. This can help you determine if the issue is with the dynamic data from the webhook or with the flow itself.
5. **Consult the Documentation**: Review the VAPI documentation regarding webhook responses and flow control to ensure that you haven't missed any crucial steps.
6. **Reach Out for Support**: If you've tried all the above and still can't resolve the issue, it might be best to reach out to VAPI support with specific details of your problem, including the webhook response format and the flow conditions you've set up.
If you can provide more specific details or if there's a particular step you'd like assistance with, please let me know, and I'll do my best to help you out!
Vapi
11/27/2024, 9:30 AMYou can continue this conversation by mentioning me in the message.
r
R-
11/27/2024, 10:05 AMThe flow conditions seem to work, the returns all are correct and yet I cannot seem to get the flow correct.
R-
11/27/2024, 11:21 AMI have checked the post that vapi bot has supplied, nothing seems to be working.
R-
11/27/2024, 12:47 PM@Vapi The flow conditions seem to work, the returns all are correct and yet I cannot seem to get the flow correct. All of the information from the webhook is correct. Just the block scenario is not working correctly.
v
Vapi
11/27/2024, 12:48 PM@R-
I understand that the webhook response is correct and the flow conditions seem to be set up properly, but the flow is not proceeding as expected. This can be a complex issue, and it might be related to how VAPI is interpreting the conditions or the data from the webhook.
Here are a few additional steps you can take to troubleshoot the issue:
1. **Debugging**: If VAPI offers a debugging tool or logs, use them to trace the flow's execution step by step. This can help you identify where the flow is diverging from the expected path.
2. **Flow Configuration**: Double-check the flow configuration, especially the block that's supposed to handle the webhook response. Ensure that it's configured to trigger the 'extract reservation details' option based on the correct criteria.
3. **Data Mapping**: Verify that the data from the webhook is being mapped correctly to the variables or parameters within VAPI. Sometimes, a mismatch in variable names or types can cause the flow to not proceed as expected.
4. **Version Compatibility**: If you've recently updated VAPI or any related components, ensure that there are no compatibility issues with the new version.
5. **Contact Support**: Since the issue seems to be specific to the VAPI flow and all the data is correct, it might be best to contact VAPI support directly. They would have the necessary tools and access to provide more targeted assistance.
If you would like to proceed with contacting support, I can help you with that. Would you like me to initiate the process to contact support for further assistance on this issue?
s
Shubham Bajaj
11/29/2024, 6:07 AMHey @R- To help track down this issue, could you share:
- The call ID
- When exactly this happened (the timestamp)
- What response you expected to get
- What response you actually got instead
This would really help me figure out what went wrong!
r
R-
11/29/2024, 7:02 AMI'll get those details for you as soon as I return.
s
Shubham Bajaj
12/03/2024, 1:10 PMbecause of no response closing this ticket.
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